11-14-2012 11:23 AM
I have BE installed and am able to do an exchange backup to temporary drive until I can come up with a better solution.
When I test the recovery of an email item it fails
Job ended: Wednesday, November 14, 2012 at 10:51:23 AM Completed status: Failed Final error: 0xe00002fc - Cannot restore one or more mailboxes. The database that the mailboxes reside in is dismounted or is not accessible. Ensure that the server is available and that the database is mounted, and then run the job again. Final error category: Resource Errors For additional information regarding this error refer to link V-79-57344-764
database is mounted and healthy in exch 2010
I ran the support tool v1.008.201 and got this one error I need to figure out I do not have SEP installed. My AV is on a mail gateway before it gets to the server so my question is where and what do I exclude?
Unable to locate Symantec Endpoint Exclusions.
Please open the SEP interface and setup exclusions to your Backup to Disk and Deduplication device folders.
Thanks in advance for any help I guess I'll call if I don't figure it out.
John R
Solved! Go to Solution.
01-11-2013 07:32 AM
I contact support and the solution was to apply all updates and patches to the software
11-27-2012 11:08 AM
John, check out this tech doc. Please verify that the destination mailbox is active and unhidden. Additionally make sure that the logon account mailbox is active and unhidden from the G.A.L. try sending an email to the logon mail box and replying from it. also verify that the mailbox for the logon account is unique by entering the first 4 letters of the mailbox and pressing ctrl + k and confirming that it resolves.
11-27-2012 04:31 PM
Hi
In addition to this please duplicate the backup job from tape to disk if your backup is on tape and then perform restore directly from diks and check if that helps
http://www.symantec.com/docs/TECH187271
Thanks
01-11-2013 07:32 AM
I contact support and the solution was to apply all updates and patches to the software