[hardware error]

[Niels_van_Dijk]

Every now and then the ollowing error will appear during a backup job. It's going well for months and then suddenly it fails with a hardware faiilure. What could be the problem?

---- error message ----
Warning - The tape drive has a problem with the host interface:
1. Check the cables and cable connections.
2. Restart the operation.
Robotic Library: DELL Tape Changer
Drive: DELL Tape drive
Slot: 7

[Ajit_Kulkarni]

Hello,


Generally, these error messages may occur due to SCSI BUS related issues, which in turn can cause the tape device to work incorrectly.
As a preliminary step to isolate this issue, please try to perform a test backup using "NTbackup" the native backup utility, stopping all Backup Exec services. Please check if the backup works correctly. Do let us know the results. The following technote is useful to resolve the SCSI BUS related issues:


URL - http://seer.support.veritas.com/docs/191158.htm

Regards,


NOTE: If we do not receive your intimation within two business days, this post would be assumed answered and archived.

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.

[Niels_van_Dijk]

The error happens every now and then. So It's probably a mather of combined factors. Can't spend to much to it.