I get some trouble when I backup with backup exec 2010 , when a job is processing , I receive an error information
" e0008115-The job failed with the following error: Physical Volume Library Drive or Robot paused, offline, or disabled."
" Robotic library hardware error.The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline. Please attend to this condition."
and since then ," all my job's status turns to "missed" ,
My device is Quantum superloader 3 , I used to ask Quantum support for help , the Quantum engineer checked this device and they believe that the hardware did not have any problems.
Can anyone help me to trouble shoot on this ?
1) Right-click on the tape library and pause/unpause the library.
2) In the Windows Device Manager, check that the library is appearing as an Unknown Medium Changer with a Microsoft driver. If it has a Quantum driver, change it using these procedures.
The tape drive should have a Symantec driver.
3) If both the above do not solve the problem, re-install the tape drive using this procedure