Highlighted

major issues since upgrading to BE 2014

We upgraded to BE 2014 last friday and have been having major issues.  1 of my jobs that was running 100% successfully forever has not run at all since the upgrade (have open case 06772829)... have spent 3 days working with support with no end in sight... The BE server that was running well now is running extremely slow... The BE job engine fails in the middle of backups and the service needs to be restarted....  I need to have this issue upgraded to a higher level of support ASAP.  

 

1 Solution

Accepted Solutions
Highlighted
Accepted Solution!

Apply this to media server

Apply this to media server and push out the remote agent.

http://www.symantec.com/business/support/index?page=content&id=TECH217591

 

 

View solution in original post

9 Replies
Highlighted

...have you run LiveUpdate to

...have you run LiveUpdate to see if there were any additional patches?

What have they had you do so far?

Thanks!

Highlighted

They've taken a bunch of

They've taken a bunch of sgmon logs and had me make a bunch of changes to group policy permissions which really shoudlnt have changed since we are using the same login credentials for the jobs as before the upgrade.   I will try running LiveUpdate and see if there are any updates available.  The performance issues have yet to be addressed... They also had me create a new version of the job that was failing and that isnt working either... The job that is failing every time is just a small System State bu of our Domain controller... never had a problem before but now it fails every time...

Highlighted

just checked LiveUpdate...

just checked LiveUpdate... reports that there are not updates available... 

Highlighted
Accepted Solution!

Apply this to media server

Apply this to media server and push out the remote agent.

http://www.symantec.com/business/support/index?page=content&id=TECH217591

 

 

View solution in original post

Highlighted

How did you find that just

How did you find that just out of curiosity.... I finally spoke with someone from the advanced team today and he was not aware of any hotfixes for 2014... 

Highlighted

Hi Sean there is always a

Hi Sean there is always a lead time between the manual download being available and a patch being on Live Update

Although this will not be exactly how Steve Y found it, as a customer, if you are looking for a list of 2014 patches please go to

http://www.symantec.com/business/support/index?page=content&key=15047&channel=TECHNICAL_SOLUTION&basecat=DOWNLOADS&version=63137&sort=recent

Highlighted

We have the same

We have the same problems.

We've had it. I go back to Seagate with Backup Exec. Seagate was the high point.

Symantec has all but ruined Backup Exec. The support is terrible. The product literally requires one person to manage it.  

See my post here:

https://www-secure.symantec.com/connect/forums/after-years-pain-were-done

Highlighted

For us, "higher level of

For us, "higher level of support" is higher level of frustration.

First, it usually takes someone about a week to call. Then it's at least a week between calls. The last case I had the rep apologized for taking too long to call back (about 2 weeks) -- he was out of town.

People should be abandoning this product in droves. This company could care less about customers -- give them what they deserve.

Highlighted

The hotfix linked above did

The hotfix linked above did help... all our jobs ran successfully last night... still having some high processor utilization but having working backups is a big relief... thanks for the help!