my beservver services dont start with the following error

[ahmedben]

Nom de l’application défaillante beserver.exe, version : 14.0.1798.106, horodatage : 0x4fd05d02

Nom du module défaillant : KERNELBASE.dll, version : 6.1.7601.18015, horodatage : 0x50b8479b

Code d’exception : 0xe06d7363

Décalage d’erreur : 0x0000000000009e5d

ID du processus défaillant : 0x860

Heure de début de l’application défaillante : 0x01ce1fc8f65b667c

Chemin d’accès de l’application défaillante : C:\Program Files\Symantec\Backup Exec\beserver.exe

Chemin d’accès du module défaillant: C:\Windows\system32\KERNELBASE.dll

ID de rapport : 35ed89dc-8bbc-11e2-af28-e4115bcee541

Application: beserver.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code e06d7363, exception address 000007FEFD7C9E5D

Stack:

[CraigV]

Check the TN below:

http://www.symantec.com/business/support/index?page=content&id=TECH190537

Thanks!

[ahmedben]

thankx , but the url dont work

[CraigV]

...just checked and it does, but try the link below:

http://www.symantec.com/docs/TECH190537

Thanks!

[ahmedben]

The URL you specified does not work. Two possibilities:

No article associated with this URL. Do a search in our knowledge base.

The article is protected and you must connect to an authorized account to read it. Connect with your SymAccount

[CraigV]

...it is a public technote, no need to log on at all.

Try refreshing...sometimes the Symantec sites don't load correctly, or simply clear your browser's cache...

Thanks!

[ahmedben]

thankx for help hope that's resolve the prob

[River_Hsieh]

Hi All :

I had the same problem , but I had BE2012 sp2 installed.

Is anyone had any idea?

[Trinee_BE]

Can you provide the event id that you get under Windows log > application ?  Also check if the BE server service set under domain admin account.

When the service crashes during the backup job? Or when you start the backup job?

[River_Hsieh]

Event ID 1000 & 1026.

I am not sure when is service failed .

I just found BE failed when I come in office in the morning.