12-08-2016 01:45 AM
after upgrading my backup exec from 14.1 (2014) to 14.2 (2015),
i want upgrade agents, but one of agents in "server 2008 R2 x64", could not upgrade remotely and locally,
when i start installing the agent locally, it so near to get finish (i think 98%), and then i get FATAL ERROR window,
--> FATAL ERROR: Error 1714.The older version of Symantec Backup Exec Remote Agent for Windows cannot be removed. Contact your technical support group.
i attache log file, and veritas quick assist file in here,
please show me how i can update that agent... :(
12-08-2016 03:24 AM
12-08-2016 09:16 AM
Check on this article as it may help you with your Fatal Error while installing the Backup exec Agent.
12-09-2016 11:43 PM
yes, i disable SEP (symantec endpoint protection"
yes, i uninstall the agent, and now i have not any agent! cause i can not install the agent remotely and locally!
i install and update vcredit and dotnet framework too..
12-09-2016 11:57 PM
thnx for replying, that locations, and that registery locations was not found in veritas and alos symantec path's...