11-26-2017 11:06 PM
We have recently upgraded our BE from 2014 to 16 with FP2. BE server is Windows Server 2012 R2. Since then we have random backup jobs failed with the error message:
"0xe000ff15 - A communication failure has occurred with a system state/shadow copy resource."
If we restart the backup job it will run successfuly without any issue. We have a call logged with Veritas for weeks without much progress. They are pretty much telling me this is a network problem and providing very little assistance on pin pointing the underlying issue.
This only happens after the upgrade. Anyone else experienced similar issue?
11-27-2017 07:41 PM
Quick update after we sent the next round of AppCritical log to Veritas for analysis. The report indicated that there are potential network problem with the BE server. However, when I questioned why this is only causing problem to a random failed backup jobs (less then 3%) and always failed at System State they have no idea.
So we are alone in this issue after all?
12-26-2017 09:38 AM - edited 12-26-2017 09:39 AM
I have this issue as well and backupexec technical folks were never able to figure it out. Did you have any luck?
12-27-2017 12:31 AM
Hello,
This could be similar to the below issue, have you opened up a support case yet?