"Canceled - timed out" message

[Salisian]

I have a tape drive Dell PowerVault 110T - Ultrium 3 tape cartridges with planty ofcapacity formy purposes. I am using Backup Exec 2012 on Windows SBS 2011.  I am getting the following messages: "Cancelled - timed out", "The job was canceled by user NT AUTHORITY\SYSTEM", "The job was automatically canceled because it exceeded the job's maximum configured run time."

I have searched the data base and (correct me if I'm wrong) understand that I should change the global settings.  However, all guidance to find these global settings, starting with finding the "Tools" menu, appears to be entirely alien tothe programme I am using.

I would appreciate step-by-step guidance on how I can achieve a successful backup using the kit that I have. Please do not consider that I willbe offended by a simplistic explanation: that is exactly what Ineed.

Thanks

[pkh]

Edit your job, click the Edit button on the right-hand pane and under Schedule, the last parameter is the one that you want. The one that says cancel job if running after a certain time

[rameshbabu_bupa]

I guess you may have to check the following setting. Go to top-left side menu and then browse to "Configuration and Settings > Job Defaults > Schedule". In Schedule dialog, look for a checkbox option that reads as "Cancel the job if it is still running after [n] hours after its scheduled start time". The value of [n] may need to be adjusted. Not sure about if n=0 means infinite timeout.

Regards,

Ramesh Bupathy (Symantec)

[Salisian]

Thanks pkh. I tried "Backup and Restore" tab, then "Edit Backups". A windowopens headed "Backup properties" with two panes as you say. I hit the Edit button.  However, then I'm stuck. The last parameter says "Microsoft SQL".

Have I gone wrong?

[Salisian]

I got to the checkbox option,noproblem, thanks Ramesh.  However, that was unchecked and set to 0 (grayed out) so I'm guessing that's not the problem.  I am wondering whether the problem is that my backup usually takes around 14 hours - about 250GB.

[rameshbabu_bupa]

May be this is related to Exclude dates...check out this thread :

https://www-secure.symantec.com/connect/forums/backup-canceled-when-excluding-dates

Check to see you use the latest service pack, just in case it was addressed in any of the SPs.

[pkh]

I was referring to the above

[Salisian]

My server won't let me get a screen capture of that page, but it is not the same as yours.  Down the left hand side I get Schedule, Storage, Network, etc. down to Files and Folders, but then below that I don't have Exclusions but instead Microsoft Active Directory, Microsoft Exchange and then lastly Microsoft SQL. So the right hand panel is not at all like yours.  None of them lead to a command that allows me to change the cancellation period. Weird.

It's time to go home here in the UK so thanks for your help and I'll be back on Monday.

[Salisian]

That's interesting: so the ability to change the automatic cancellation time has perhaps been designed out of BE 2012? It seems odd to have done that! The version I am using is 14.0 Rev 1798 (64-bit).

Time to go home now in the UK, but I'll pick this up again after the w/e.  Thanks for the guidance.

[pkh]

You are on the correct screen. You have Exchange and so on because you have enabled those options. You just need to click on Schedule on the left-hand pane to get the schedule and the option to cancel the job after some time.  This is how you schedule your job.

[Salisian]

Back again pkh. I can get to the page "Schedule", no problem. However, the cancellation period was grayed out. I've set it for 23 hours to see if that makes a difference.

[Salisian]

I've run Live Update and it tells me that I am up to date.