08-14-2022 06:22 AM
Hello,
Currently, I am getting the following error when backing up my data:
"Ready; No idle devices are available"
And also the state of the drive is "offline" and I can not change it to online.
Thanks,
Ramin
08-14-2022 07:31 PM
08-15-2022 04:01 AM
Thank you for your reply.
1. How can I set the drive to not read-only state because I could not find any part to change that.
2. I have checked the path and it was correct.
also I have been restarted all services before.
Could you please guide me that how can I get adamm.log?
08-15-2022 04:08 AM
you can get the adamm log in this location - BE install Path\logs\adamm.log ( attach it to post if possible )
Attached is the screenshot to check if a disk is in read only state or not. Mine is not and hence the screenshot shows No.
08-16-2022 04:34 AM
I could disable read-only disk storage. thank you for your guide but the drive is offline still.
I attached adamm.log to this message.
08-17-2022 12:25 PM
"\\IRNAS02\Backup_Sarbandar"
[08808] 08/14/22 12:16:09.723 FreespaceServiceThreadProc() - offline device
Drive = 1006 "Backup_Sarbandar"
Unable to get space information: ERROR = 0x0000052E (1326)
[08808] 08/14/22 12:16:09.730 PvlDrive::UpdateOnlineState()
Drive = 1006 "Backup_Sarbandar"
ERROR = The device is offline!
C:\Users\Gurvinder.Rait>net helpmsg 1326
The user name or password is incorrect.
Check BE services are using which account ? Does that account have access to that share ?
If not , create the same user in NAS and give it read/write/Full control access and then check if it comes online after a BE service restart
08-20-2022 11:20 PM
The BE uses the domain admin account and this account has access to the share folder.
But could you please explain how can I create a user in NAS and give it read/write/Full control access?(I just want to be sure the access to share folder is true)
Please see the attached file, is this the share folder that you have mentioned before?
08-21-2022 09:26 PM