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remote agent service just says STARTING

 Hi All,
I am hoping that someone can help me out.  I am running Veritas Backup Exec for Windows 9.0.  I have the remote agent on one other server.  Everything was working fine until I rebooted the computer this morning.  Now the remote agent service gets stuck and says Starting along with the backup exec server.  I am running a local client of MAS90.  The reason I mention this is that the network version of MAS200 uses port 10000, the NDmp port.  But MAS90 should not use this port.  Anyway, I change the NDMP port to 10001.  But it is still getting stuck.  Any suggestions would be greatly appreciated

Chris
1 Solution

Accepted Solutions
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Accepted Solution!

 things to check.. 1. Set the

 things to check..
1. Set the remote agent to manual and reboot - so it won't try and startup...then..
Try and telnet to the server on port 10,000, do you get a connection?  If so, something else is using  the port - try another one, as steveot says 12,000 is a good one.
2. Do you have Outlook and Outlook Express installed - if so, make sure one of them is setup as the default mail client.

Lyon

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2 Replies
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 check the app log for any

 check the app log for any errors when attempting to start it. Does it say port 10000 still in use?
Try port 12000

Mark
Highlighted
Accepted Solution!

 things to check.. 1. Set the

 things to check..
1. Set the remote agent to manual and reboot - so it won't try and startup...then..
Try and telnet to the server on port 10,000, do you get a connection?  If so, something else is using  the port - try another one, as steveot says 12,000 is a good one.
2. Do you have Outlook and Outlook Express installed - if so, make sure one of them is setup as the default mail client.

Lyon

View solution in original post