storade device or backup exec errors ?

[Azhar_Ali]

Can anyone kindly advice that below mentioned erros are pointing towards any hadware related issues or some problem with Backup exec ?


Applications logs
_____________________________________________
Event Type: Error
Event Source: Backup Exec
Event Category: Devices
Event ID: 33152
Date: 2.4.2005
User: N/A
Computer: Server
Description:
Adamm Mover Error: Write Failure!
Error = ERROR_IO_DEVICE
Drive = "Quantum"
{71F59C30-87B7-4D55-A30E-4D4FEE4A47AC}
Media = "12"
{DDE2961F-317C-4D40-900B-662F5935B98E}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
Data:
0000: 00 00 00 00 00 00 00 00 ........
0008: 00 00 00 00 00 00 ......
______________________________________________
Event Type: Error
Event Source: Backup Exec
Event Category: Devices
Event ID: 33152
Date: 2.4.2005
User: N/A
Computer: Server
Description:
Adamm Mover Error: Write Failure!
Error = ERROR_INVALID_FUNCTION
Drive = "Quantum"
{71F59C30-87B7-4D55-A30E-4D4FEE4A47AC}
Media = "12"
{DDE2961F-317C-4D40-900B-662F5935B98E}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
Data:
0000: f0 00 05 00 00 00 00 15 ð.......
0008: 00 00 00 00 24 00 ....$.
_____________________________________________
Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 57665
Date: 2.4.2005
User: N/A
Computer: Server
Description:
Storage device "Quantum " reported an error on a request to write data to media.

Error reported:
The request could not be performed because of an I/O device error.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
Data:
0000: 5d 04 00 00 ed 84 00 e0 ]...í„.Ã
0008: 00 80 00 00 00 00 00 00 .€......
0010: 93 03 00 00 “...
_______________________________________________

Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 65314
Date: 2.4.2005
User: N/A
Computer: Server
Description:
Backup Exec Alert: Tape Alert Error
(Server: "Server") (Job: "Dailyiff") Job 'Dailyiff' has reported Multiple Tape Alerts on Server 'Server'. Please refer to job log 12.xml for more details.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
__________________________________

System Logs

__________________________________

Event Type: Error
Event Source: aic78xx
Event Category: None
Event ID: 11
Date: 2.4.2005
User: N/A
Computer: Server
Description:
The driver detected a controller error on \Device\Scsi\aic78xx1.
Data:
0000: 0f 00 10 00 01 00 68 00 ......h.
0008: 00 00 00 00 0b 00 04 c0 .......À
0010: 22 50 30 c1 00 00 00 00 "P0Á....
0018: 01 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 05 00 00 00 ........
0030: 00 00 00 00 05 00 00 00 ........
____________________________________________

Event Type: Error
Event Source: QntmDLT
Event Category: None
Event ID: 15
Date: 2.4.2005
User: N/A
Computer: Server
Description:
The device, \Device\Tape0, is not ready for access yet.
Data:
0000: 0f 00 18 00 01 00 74 00 ......t.
0008: 00 00 00 00 0f 00 04 c0 .......À
0010: 04 01 00 00 9d 00 00 c0 ......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 05 00 00 00 ........
0030: 00 00 00 00 00 00 00 00 ........
0038: 00 0a 00 00 00 00 00 00 ........
_______________________________________________

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 2.4.2005
User: N/A
Computer: Server
Description:
The HP Advanced Network Services Transport service failed to start due to the following error:
The system cannot find the file specified.
_____________________________________________
Event Type: Warning
Event Source: dlttape-VRTS
Event Category: None
Event ID: 54
Date: 2.4.2005
User: N/A
Computer: Server

Description:
An Io Request to the device \Device\Tape0 did not complete or canceled within the specific timeout. This can occur if the device driver does not set a cancel routine for a given IO request packet.
Data:
0000: 00 00 00 00 01 00 62 00 ......b.
0008: 00 00 00 00 36 00 04 80 ....6..€
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
_______________________________________________

Event Type: Error
Event Source: aic78xx
Event Category: None
Event ID: 9
Date: 20.4.2005
User: N/A
Computer: Server
Description:
The device, \Device\Scsi\aic78xx1, did not respond within the timeout period.
Data:
0000: 0f 00 10 00 01 00 68 00 ......h.
0008: 00 00 00 00 09 00 04 c0 .......À
0010: 01 01 00 50 00 00 00 00 ...P....
0018: 01 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 05 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........
_______________________________________________

Event Type: Error
Event Source: Removable Storage Service
Event Category: None
Event ID: 17
Date: 20.4.2005
User: N/A
Computer: Server

Description:
RSM cannot manage library Tape0. It encountered an unspecified error. This can be caused by a number of problems including, but not limited to, database corruption, failure communicating with the library, or insufficient system resources.
______________________________________________

Many Thanks

[Amruta_Purandar]

Hello,

Please go through the following technote and check your configuration.
Title:
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0
http://support.veritas.com/docs/255501

However as there are event ids 9, 11 and 15, we recommend you to contact your hardware manufacturer as this is a hardware related issue. An explanation of these ids is given in the above mentioned technote.

NOTE : If we do not receive your intimation within two business days, this post would be

marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool