cancel
Showing results for 
Search instead for 
Did you mean: 

system hangs after applying MS June patches unless BE RA is disabled

Norbert_Kraft
Level 3
After applying MS June Patches to w2k SP4 system rebootet
you could ping the machine but after a while network response dropped Mousecurser and keyboard are frozen.
power off/on
boot in safe mode eventvwr showed some problems with Network card and Backup exec remote agent.
disabled bE Remote Agent.
reboot in normal mode works, and guess what .. if you start BA Remote agent afterwards, system stayed responsive. and you can Backup the Machine.
But BE RA Service must be in state "disabled", State "manual" leads to frozen system after reboot.

I tried to deinstall BE Remote agent rebooted, Reainstalled BE RA symptoms were the same.

Version of beremote.exe on client is 10.0.5484.0
4 REPLIES 4

Amruta_Purandar
Level 6
Hello,

Please upgrade to the latest build of Backup Exec 5520.

VERITAS Backup Exec (tm) 10.0 rev. 5520 for Windows Servers Installation Files
http://support.veritas.com/docs/277181

Upgrade all the agents and verify the results.

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

Norbert_Kraft
Level 3
Is this version of BE W2k3 SP1 ready ?

Deepali_Badave
Level 6
Hello,

Do you want to know if the BE v10.05520 is supports Windows 2003 SP1?

If so, then yes, it is suported.

If our understanding regarding your query is incorrect plesae elaborate.
NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool

Norbert_Kraft
Level 3
Finally It turned out, that a diagnosis tool of the hardware supplier did raise all these issues. Veritas remote agent beeing hit was just a coincidence.