12-10-2012 04:29 AM
Hi ,
I am getting the following error
e0000f16 - The operation failed to acquire the minimum number of drives and media needed. For additional information regarding this error refer to link V-79-57344-3862 |
Last week we had a power failure and the tape in the tape drive got stuck. It was not coming out. However the personnel at the remote office managed to remove the tape from the tape drive. After this any tape that is put in the tape drive, does not seem to be reading within Backup Exec.
I tried restarting the services but still it gives the same error.
Any idea what could be wrong?
Solved! Go to Solution.
12-10-2012 04:52 AM
Hi,
I'd recommend deleting it completely from within Windows first, then from within BE and disconnecting it from the server. Restart the server, and once Windows boots, shut it down.
Reconnect the library and start it up. Once done, start up the server, and use tapeinst.exe to install the Symantec drivers.
Depending on the model, you might want to get hold of the manufacturer's diagnostic utility to rule out any hardware faults as a result of the power failure.
Thanks!
12-10-2012 04:45 AM
Try a power-cycle of the library/drive... And you might need to delete & re-add the storage to Backup Exec & pls ensure symantec drivers are being used for the drive + the medium changer should be using MS drivers & be listed as unknown.
12-10-2012 04:52 AM
Hi,
I'd recommend deleting it completely from within Windows first, then from within BE and disconnecting it from the server. Restart the server, and once Windows boots, shut it down.
Reconnect the library and start it up. Once done, start up the server, and use tapeinst.exe to install the Symantec drivers.
Depending on the model, you might want to get hold of the manufacturer's diagnostic utility to rule out any hardware faults as a result of the power failure.
Thanks!
12-10-2012 05:25 AM
Thanks Craig and VJware will try it out and update the post!
12-10-2012 04:54 PM
You just need to re-select the target device and the target media set in your job.
12-11-2012 05:49 AM
I tried reselecting the target device and target media set. It didnt work.
12-11-2012 06:02 AM
OK...did you try the other suggestions?
12-11-2012 07:50 AM
Not yet..will be trying them soon. We could not shutdown the server yet due to some other constraints!
12-12-2012 01:46 AM
I have run the hardware diagnostics for the tape drive. It seems to have passed all tests.
However I still have to remove and add it again as Craig mentioned.
Will update post once this is done.
12-12-2012 05:40 PM
Have you tried deleting and re-creating your job?
12-14-2012 03:52 AM
Thanks Craig. I ran the diagnostics for the tape drive and it shows it works fine.
So i removed the tape drive from BE ran the tapeinst.exe and restarted the server , and it works now.
Thanks a lot for your help.