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unable to authenticate with the user and password information given for

Tiger_Huang
Level 2

I install Backup Exec 21.4 on Windows Server 2022. The server is in a n Active Directory Domain.

During the installation, one step is to input the password:

the default user name is : Admin, the default domain is:NT, I input the password and click the next, it prompts: unable to authenticate with the user and password information given for NT\Admin

The following is some part of the installation log:

unable to authenticate with the user and password information given for

02-12-2022,21:53:32 : GET_OEM_FinalUrl() : URL to display is : http://vrt.as/BEDocs
02-12-2022,21:53:35 : Selecte the Tape Device Driver: False
02-12-2022,21:53:35 : Selecte the Tape Device Driver: False
02-12-2022,21:53:36 : Selecte the Tape Device Driver: False
02-12-2022,21:53:37 : Selecte the Tape Device Driver: False
02-12-2022,21:53:38 : Selecte the Tape Device Driver: False
+ 02-12-2022,21:53:45 : Service account exists.
02-12-2022,21:53:45 : Unable to authenticate with the user and password information given for NT\Admin.
+ 02-12-2022,21:53:51 : Error validating service account credentials.
02-12-2022,21:53:56 : IFrame::Setup::Main - The return code is: 1602
02-12-2022,21:53:56 : IFrame::ProductSequence::PostCancelActions
02-12-2022,21:53:56 : BeSeqDlgs::BEDlgsequence::PostCancelActions
02-12-2022,21:53:56 : PostCancelActions - This BE install was not an upgrade and it was NOT successful.
02-12-2022,21:53:56 : IFrame::Setup::Main - PostCancelActions returned true.
 
I had installed NetBackup on this server and uninstalled it.
Service account exists may the prolem, but I don't know how to deal with it.
3 REPLIES 3

Tiger_Huang
Level 2

I have truned of the firewall and grant the NT\Admin with rigths  "Log on as a service" and "log on as a batch service".

pkh
Moderator
Moderator
   VIP    Certified

Is this ID a Domain Admin?

Yes, it's the Domain Admin.