With a valid support contract you are eligible for a free upgrade.
I would suggest you to contact Symantec Licensing Team to help you out with the licensing issue.
For contact info refer to http://www.symantec.com/docs/HOWTO42310
You can install and useBackup exec in Evalaution mode for 60 days.
You may refer the following link to
For product version UPGRADE license keys:
Incase you have any issue Contact Licensing team as suggested by AmolB
Hi Amol/ Rahul
I already tried to mail and also get new license but not working and video link are not opening.
well i already allign Technical support for this purpose.
this link is not working
and the new updated license which was share by symantec team through mail was not working and show error "invalid license."
also i already allign support team of symantec so hopefully both issue will be resolve by today