v-79-57344-760

[hgcs]

Hi!

I would like to restore

 The log contains these items:

Completed status: Failed Final error: 0xe00002f8 - Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information. Final error category: Resource Errors For additional information regarding this error refer to link V-79-57344-760

Restore- \\XXX1.dom.local\Microsoft Information Store\Mailbox Database AA060 XXX1
V-79-57344-760 - Unable to open the item Database - skipped.

Restore- \\XXX1.dom.local\Microsoft Information Store\Mailbox Database AA060 XXX1
Item XXX1\hidden\Database\XX YY [xx-yy]\Top of Information Store\Inbox\mail_header was skipped by the user.

I checked these:

http://www.symantec.com/business/support/index?page=content&id=TECH146880

Opening the https://localhost/EWS/Exchange.asmx I get the "There is a problem with this website's security certificate." error but choosing the "Continue to this website (not recommend) I can see the xml content. Is this the origin of the MAPU error or not? I think, not.

In the Backup Exec 2010 R3 Admin, Tools, Notification Configuration Properties does not contain MAPI configuration and I don't have a MAPI client installed on Windows Server 2008 R2, Exchange Server 2010 (SP1, Update Rollup 6). Should I install a MAPI client or Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) ?

This http://www.symantec.com/business/support/index?page=content&id=TECH51740 says Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) must be installed on the Exchange 2007 Server only.

Or any idea?

[Striker_303]

No need to install MAPI CDO client,

Is the CAS server same as  Mailbox or differenet? also is it stand alone exchange server

or DAG enabled?

[hgcs]

CAS server is same as Mailbox server. Standalone server, DAG is disabled.

[Striker_303]

Check Proxy on Exchange Server by running:

netsh winhttp show proxy

If found disable it by:

Netsh winhttp reset proxy

Also make sure media server and remote agent both updated to R3 with all updates.

[hgcs]

I have checked and no actions are required:

1.; C:\Windows\system32>netsh winhttp show proxy

Current WinHTTP proxy settings:

    Direct access (no proxy server).

2.; "The Backup Exec Remote Agent for Windows System has been detected on target computer "x". There are no updates or upgrades required at this time."

[hgcs]

Should I turn off GRT for exchange server?

[Striker_303]

1. The media server MUST be x64 bit as the Exchange tools will not intall on a 32 bit server. (Have you installed this?)

2. The account that Backup Exec attaches with must be an Domain Administrator and local admin on exch server.

3. Needs Exchange Organization Admin group membership.  
( http://www.symantec.com/docs/TECH126587 )

4. For GRT to work, the account must have a mailbox assiciated with it.

5. The mailbox needs to be active, and cannot be hidden.

Also make sure BE 2010R3 is updated to latest and updates are pushed to remote agents on Exch server.

Not a great idea to disable GRT, an imp feature which lets you restore individual mails or mailbox.

[hgcs]

1. The media server MUST be x64 bit as the Exchange tools will not intall on a 32 bit server. (Have you installed this?) 

Should I install the Exhchange server tools on the x64 bit  media server?

[Striker_303]

Is you backup Exec media server 32 bit or 64 bit?

To backup Exch 2010, You can use Win 2008 -64 or 2008R2 (These tools will not install on win 2003 64) as media server

and need to install Exch managment tools on it

refer this: http://technet.microsoft.com/en-us/library/bb232090.aspx

[hgcs]

The media server is 64 bit. I am going to install the Exch management tools on it.

[hgcs]

Nothing has changed.

I would like to restore some a-mails but i got error

"Error : e00002f8 - Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information.
For additional information regarding this error refer to link V-79-57344-760"

[CraigV]

...have you tried to create a new backup account and use this in the job? It obviously needs all the required account memberships in order to back up Exchange.

[hgcs]

I have created a new backup account and i have used it as a logon account. The job is success when i restore a deleted mail belongs to that backup account but not for other user. And with my user account now I can restore deleted mail belongs to me and not for other user.

The new bacckup account and i a member of Domain admins, Exchange server local admin and Exchange server organization management role. What is missing?

[CraigV]

...delegated rights to it within Exchange?

[hgcs]

Do you mean "Send as", "Receive as", Full access" rights ?

I found these powershell commands:

Get-MailboxDatabase | add-adpermission -User “BackupExecAccount” -ExtendedRights Receive-As
Get-MailboxDatabase | add-adpermission -User “BackupExecAccount” -ExtendedRights Send-As
Get-Mailbox | add-mailboxpermission -User “BackupExecAccount” -AccessRights FullAccess

[CraigV]

...did you follow the advice that Striker posted in his 1 post? Here's the TN:

http://www.symantec.com/business/support/index?page=content&id=TECH126587

[hgcs]

I have already repeatedly checked  the Backup Exec LOGON account is a member of the group "Organization management".

[CraigV]

...have you tried disabling any antivirus that might be running on the Exchange server?

[hgcs]

Yes, before my first post here. We use ESET Mail Security.

I don't understand the backup is successful with the Logon account but the individual e-mail restore for  another accounts do not. Is there any utility to dig deeper for the MAPI error?

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Completed status: Failed Final error: 0xe00002f8 - Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information. Final error category: Resource Errors For additional information regarding this error refer to link V-79-57344-76

If MAPI and CDO arent required to backup Exchange 2010, then why do I get a MAPI error at restore?