x out of x virtual machines are not backed up with virtual-based backups

[saiya]

Hi all,

After upgrade Veritas Backup Exec v20 to 21

found some message is "x out of x virtual machines are not backed up with virtual-based backups"

I try to re-configure features but can't select option ?

need buy new license ?

[VirgilDobos]

Hello,

You may need to install the license for the new version. If you have a valid maintenance contract, you should be able to download it from the my.veritas.com portal.

[saiya]

License for the new version 21.0 has been import!
still can't ?

Product Description : VERITAS BACKUP EXEC 21 SERVER LICENSE
Entitlement ID : Axxxxxxxxxx
Version : 21.0
Entitlement Qty : x
License Key Quantity : x
Key Generation Date : May 27, 2020

---------------------------------------------------------------------------------------------

Product Description : VERITAS BACKUP EXEC 21 AGENT FOR APPLICATIONS AND DATABASES LICENSE
Entitlement ID : Axxxxxxxxxx
Version : 21.0
Entitlement Qty : x
License Key Quantity : x
Key Generation Date : May 27, 2020

[VirgilDobos]

I believe the message is expected if you are not bqcking up any VMs using the Vmware integration.

[saiya]

I have only 3 Hyper-V host
Everyday can backup/restore files as normal
After upgrade found message license not support Virtual-based backups ?
or need re-install agent.?

Thank you