Announcing the launch of Backup Exec 2010 R2
Backup Exec 2010 R2 is the second release of Backup Exec 2010 and is generally available to all users starting today, August 2nd, 2010.

This release features improvements in usability, licensing and renewal management, deduplication, virtualization, and extends platform and application support. Here are some of the most important features that the release introduces...
  • Enhanced Installation and backup wizards reduce the time and complexity of setting up your backups
  • Backup recommendation tool identifies potential gaps in your backup strategy and provides recommendations on the agent(s) required to ensure complete data protection.
  • Integrated RSS and Renewal Assistant help keep you informed and current.
  • NEW! support for SharePoint 2010, Exchange 2010 SP1, Microsoft SQL 2008 R2, Enterprise Vault 9, Mac OSX 10.6, NDMP NetApp ONTAP 8.0, EMC DART 6.0, and OST support for Data Domain DDOS 4.8 with Boost Technology.
And time for some good news..customers who are current with maintenance or support contracts for previous versions of their licensed Backup Exec software can upgrade to the appropriate Backup Exec 2010 R2 licenses at no additional charge. Download Here!

Existing customers who do not have current maintenance or support may purchase version upgrades at up to 35 percent off MSRP. Save Now!

For more information, please visit the R2 FAQ page.
Thanks for this Swathi.. its be a great help for us..
Thank you very much. I am new to BE and I was willing to try BE 2010, but it wasn't working with MAC OSx 10.6.

Now I want to try R2. Can you advice how to get a trial?

@muhajreen, you can download trailware at Please check that out!
Thanks Swathi...wondering if this will see deduplication backups running a lot faster than they currently do, and if VM backups rival the speed of something like Veeam.
I've stopped testing the dedupe option as a result of the backups running exactly the same time as a normal backup. And BE 2010 was literally 1/2 the speed of Veeam. If we don't have to go that route, that would be great, as it would mean using BE 2010 ONLY for backing up the Veeam data =/

Some more information on the R2 release is available here

Note Symantec are currently planning to change the knoweldge base onto a new system - so the above URL is likely to change - although should still take you to a link to the new location once the changes are enabled.
Thanks Swathi, Now I am downloading Backup_Exec_2010_13.0.4164_MultiPlatforms_Multilingual_DVD.iso. But there is no mention that this is R2. I am affraid that I am downloading R1 now. Can you check if this release 4164 is R2?
Great ! I have just downloaded and installed  Backup_Exec_2010_13.0.4164_MultiPlatforms_Multilingual_DVD.iso. And I found it's R2 !!

Now starting the trial. I hope I will be a BE 2010 R2 user soon.

Just for copmpleteness
Original 2010 = 13.0.2896
2010 R2 = 13.0.4164

Most locations where the original 2010 downloads were provided now provide the R2 download which can easiliy be confirmed by looking for 4164 in the download file name.

How does the new installation help with license management?  I couldn't find anything in the linked FAQ document.
Are users with maintenance supposed to receive an Upgrade Notification ID for R2?

Is it possible for NFR license owner (Symantec Donation Program) to upgrade to R2?

Does this work with SMP yet? I checked for updates through the Symatec Installation Manager but it didn't turn anything up.
I still can not get it to work. Get the "server not supported" error message.
In the LinuxUnixMac folder, I don't find any July 12th Mac file updates like the other Unix/Linux operating sysytems.

Am I looking in the wrong place. I did the same install procedure like I did with my 10.5 servers. 
Did they forget to include the Mac updates in the download???
Hey Swathi,

do you know if this new version works with MS SQL 2008 (builtin Windows SBS 2008 Premium) ???

I faced problems with BE2010, take a look a my previous post ( I´m Symantec partner and unhappy since Symantec cannot provide support for partners! I would like to start a P.O.C (Proof of Concept) to a new customer in a trial mode and it doens´t work!!! I wanna sell, but in that way it´s impossible!

Free 60 day trailware for Backup Exec 2010 R2 can be downloaded from

Thanks, Kate

Thank you so much for your feedback. The Backup Exec 2010 trailware files have been updated with Backup Exec 2010 R2, therefore downloading Backup Exec 2010 will download the latest version which is Backup Exec 2010 R2. We will update the trailware pages to ensure this is clear.
Apologies for any confusion caused.

Thanks, Kate
Hi Nicholas,

Backup Exec 2010 R2 now includes the new "Renewal Assistant" which allows Backup Exec to contact our licensing and maintenance system at Symantec to determine when you maintenance contracts are up for renewal.  Once you complete the wizard for the Renewal Assistant you will be able to see maintenance contract information in help/about, you will see both licensing and maintenance information in the Backup Exec Licensing Assessment Tool (BELAT), as well as get maintenance renewal reminder (in the alerts section of the UI) at 90, 60, and 30 days before expiration.  In these alerts you will also find a link that will take you to the Symantec Renewal Center where you will find your current partner/reseller of record and a partner/reseller locator.

We will be posting in the blog next week with a small "tour" of R2 highlighting these items.

As for true "license management" within the product, we are looking to add this in the future.  Please take the time and post your request in the ideas forum so that your peers may chime in!

Ideas portal:


Billy Cashwell
Product Manager, Backup Exec
In short, No.  To communicate this availability to existing customers, Live Update will be used.

Billy Cashwell
Product Manager, Backup Exec
Mac OS X 10.6 is definitely supported and was tested in this release.  If you are having issues with BE protecting this resource please contact technical support and open a ticket.


Billy Cashwell
Product Manager, Backup Exec
I do not see why not.  Backup Exec 2010 R2 accepts Backup Exec 2010 license keys, so if your NFR is that you are good to go.

Billy Cashwell
Product Manager, Backup Exec

Hi Renato,

I would ask that you call in to technical support to have our technicians diagnose the problem that you are seeing.  It may be something as simple as enable named pipes on the SQL instance or something more.  We apologize for any inconvenience and hope that we may help you see this through to resolution.

Billy Cashwell
Product Manager, Backup Exec

If you are referring to Backup Exec Infrastructure Manager (BEIM) we will providing this support in the near future.

Billy Cashwell
Product Manager, Backup Exec
Don't see this mentioned anywhere.  Could you please document here or in an appropriate FAQ whether all patches of 2010 have been rolled into 2010 R2? Such as Hotfixes 347535, 348284, 348315, 348518, 351870, 354451, 354911, 355922, 355938, 355131.
As a Symantec partner that has been struggling to maintain customers that have deployed BE2010 dedupe (unsucessfully) over the last few months, the update is welcomed, however I am dissappointed that this update is not the well needed service pack that we were all hoping for, but rather a new feature release.
How many more bugs are we likely to encounter this time I wonder?

{I echo the previous poster's request for a list of included fixes be made available without the need to download the full product.} - Sorry just found the article !!

Best Regards


Hi Andy/Steven,

All of the previous and upcoming (i.e. existing hotfixes and SP1) are rolled up in BE 2010 R2.  For clarification, here are a list of the fixes as well as a link to the post from the support team:

The following issues reported by our customers have been resolved in Backup Exec 2010 R2:

Issue ID Description
1037546 Email notification configured in a policy will not include attached job log
1081603 Restore of a Mailbox Completes Successful but Data is not Visible or is not restored
1117800 After recovery using Intelligent Disaster Recovery feature, CD-ROM is not found in my computer when Z drive is used for the CD-ROM.
1221471 Remote Agent for Macintosh Systems installation changes owner and group permissions for /opt, /private/etc and /private/var
1376065 Unable to restore ADAM if the database and logs are installed into a non-default path
1426956 Alert added to warn of Backup Exec Database being over 4GB
1452631 No RMAN Output in Oracle Job Log.
1590025 Job Rate is displayed incorrectly in the Job History when international numeric formats are in use.
1596948 Jobs within a Synthetic Policy with rules will run multiple times a day even though not scheduled
1597670 When the 'Move Media to Vault' report is run on a CASO CAS, if the Media Server filter is used, the report will be blank.
1654276 Incorrect software compression ratio is reported in the job log when using both software compression and software encryption
1818393 GRT restores of Hyper-V backups are 6 to 7 times slower than redirecting the VHD files to same GRT staging location.
1713413 Unable to browse file system on Solaris 10 cluster.
1724588 GRT Restore of files/folders to an alternate VM path fails with Unable to Attach error for tape backup sets.
1766628 Authentication error when selecting DB2 resources
1825660 Synthetic full backup fails with "Directory or file was not found" when the incremental backup spans to a another tape in the middle of writing the on tape catalog
1852904 After Win2008 DR and reboot: "Windows cannot verify the digital signature" - fails to boot up
1856745 Automatic cancellation does not work for inventory jobs.
1862029 Redirected restore of a SQL 2005 database to a 2008 server does not use the default data path.
1864806 Catalog search not working when partial catalog files exist in the catalog folder.
1875898 Restore jobs of Sharepoint V3 ServicesDB always fails in Japanese Edition
1890615 Warning needed when invalid entries are created for some agents and options
1917097 Unable to restore Incremental backup of DB2 instance
2006341 Pause/Unpause does not work when using the BEMCMD switch -o79
1944918 GRT sets on cartridges as part of removable B2D get deleted from the Backup Exec DataBase when the cartridges are detached, reattached, and inventoried
1957646 Job Engine crash in ImageBasedFHPlugin
1956235 Remote Server backups fail with "Access Denied" errors if global excludes have been added more than twice after the backup job is created
1950529 When a Hyper-V virtual machine redirected restore job is tried, the job fails with error "An invalid parameter was specified".
1951105 All Hyper-V VM backups fail if master VM has pass through disk configured on it.
1952063 Issues with Dedupe related to Windows dynamic cache issue
1956541 Storage Provisioning Option LUNs show up in the device tree but cannot be selected as a target for a new backup job
1957651 Bengine.exe process is crashing in msvcr80!memcpy+0x158
1957836 Serialization of a B2D can result in a crash of BEServer.exe
2002377 Unable to register in-line patch with Live Update
1958705 Post-commands do not run on each server backed up after job verification completes
1959591 Restore of VMware image fails with error "The selected transport mode is unsupported by the current setup" when using HOTADD transport mode
1961140 seg fault during RALUS backup if "Collect additional information for synthetic backup and for true image restore" is selected
1970061 Backup of VMWare VM with 2 virtual disks of the same name only backs up 1 of the virtual disks
1962583 After installing Outlook 2010 on the Exchange 2010 CAS GRT restores fail with MAPI Errors
1971148 Backup of VM's on ESX 3.5 complete with the exception V-79-57344-38725 - One or more virtual disks contain volumes that do not support Granular Recovery Technology (GRT). Granular restores cannot be performed for these volumes.
1966862 When using BEMCMD, Restore job created with file redirection only restores the directory structure
1977153 VMWare backup fails with error "You have requested access to an area of the virtual disk that is out of bounds"
1979478 Some VMWare guest OS files might not be restored even if restore job had completed without error
1982632 GRT restore for Exchange 2010 mailbox completes successfully but no messages restored and EWS log reports error "The specified object was not found in the store"
1987655 VMWare agent is unable to perform file level GRT from two different VMDK's at the same time.
1987488 The "Next" button doesn't work on the "Add Multiple Servers with the Same Settings" dialog on German installations
1998621 VxValidator.exe crashes on VxValidatorOps.dll module in Environment Check stage during BE 2010 upgrade when the media server has VSP.SYS installed.
2008520 GRT backup of Windows 2008 VM with dynamic MBR disks complete with exception "One or more virtual disks contain volumes that do not support GRT"
1998808 BEUtility's 'New Backup Exec Database Location' does not update the log registry path when moving BEDB from a remote SQL 2000 to 2005
1998144 Unable to redirect a SQL 2008 database restore with SQL FILESTREAM enabled.
2002282 SharePoint GRT restore failed with status 71 (File not found during granular extraction).
2003116 The "Set Job Log and Catalog Locations" option in BEUtility does not update the job log location as specified.
2002328 Installation of BE2010 with a HF streamed into it does not lay down all of the files.
2004354 Backup Exec preinstaller in Windows 7 displays "Vista meets the minimum requirements for Backup Exec"
2008439 GRT restore fails with error "0xe00002fd - Cannot restore properties for one or more messages or folders" and the EWS log reports the error "The extended property attribute combination is invalid"
2013617 Remote Agent 'Push' install will not use the %ProgramFiles% value in the installation path, when installing to non-English Operating Systems
2013895 Enterprise Vault Agent based backups fail with error "A selection on device was skipped because of previous errors with the job." for an Enterprise Vault site upgraded to EV 8.0 and with the FingerPrint Database not configured.
2016677 Some VMWare virtual machines are not listed in resource view of the restore selections
2018380 VMWare GRT restore selections show ghost drives and in turn cause GRT operation to not work for valid volumes and applications that support GRT.
2019514 The restricted encryption key cannot be used after renaming the computer.
2025682 List attachments do not show in restore selections, when Sharepoint Site is hosted on remote SQL2000
2027368 Unable to create deduplication folder. Access Denied because the System Logon Account and purediskdbuser are not members of the "users" group
2053808 Exchange GRT restore hangs after a certain point and the beremote debug log on Exchange Client Access Server reports "MapiItem:Smiley FrustratedaveProps, SaveChanges() returned 80131600"
2030297 The setting ¿Start the Remote Agent Utility every time you log on" in Remote Agent utility is not retained on a Windows 2008 R2 Server.
2032624 Intermittent Unable to Attach error on backing up MOSS setup on Windows 2008 with WebServers in NLB and SQL in cluster.
2034355 Error when running a PDF report in BE 2010 on 64 bit Windows 2008
2046321 Job hangs at MEDIA REQUEST when spanning tapes on a RL connected to EMC Cellera
2038958 NDMP Duplicate jobs crash Backup Exec job engine (bengine.exe faulting module libcatalog.dll)
2036948 NetWare backups to Dedupe folder or OST devices hang when spanning the media.
2042206 Beutility crashes while changing service account details
2043199 VMWare Application level GRT based restore of an Exchange DB\individual email fails when the DB\logs\installation files reside other than the default location on C drive.
2042963 Post GRT restore Distribution List (DL) in the email loses its properties and comes up as an email address.
2043203 VMWare Application level GRT based restore for a SQL DB fails when the mdf\ldf\installation files reside other than the default location on C drive.
2042991 Hyper-V GRT backups to Tape of a CSV clustered VM that has pre-existing snapshots created completes with exception "Failed to mount one or more disk images during backup"
2046664 During Automated SQL master restores, beremote crashes when a large number of DBs exist on a SQL instance
2048325 Tracer.exe, Tracercli.exe, and discover.exe don't work on Windows 2008 without disabling UAC (Use Account Control)
2051339 Backup of Oracle 11g on Linux server hangs indefinitely.
2051849 Remote agent on Exchange 2010 DAG passive node crashes on msvcr80!woutput_l+6b3
2051942 Install fails with the error "Installation failed with error 3. GetLastError = :5"
2053973 Application error occurs in beremote.exe while VMware virtual machine is restored.
2055941 RAWS 2010 upgrade installation fails on AgentSeqDlgs!Symantec.BackupExec.AgentSeqDlgs.AgentInstaller.GetVMwareGuest()+0x245. Final error is ERROR: Installation failed with error -1073741819
2055964 Running a backup job to a deduplication folder hangs the job on a queued status when a library is multi-path attached.
2059437 File and directory structure is not properly restored when restoring from a backup of EFS encrypted data.
2059251 Renamed files cannot be restored from synthetic backups when using the Microsoft Change Journal
2075644 Backup of Windows 2008 64 bit VM hosted on ESX 3.5 U5 fails with error "An attempt to take a snapshot of a virtual machine failed because it was unable to quiesce an application"


Billy Cashwell
Product Manager, Backup Exec

Your 10.6 support is a joke. I have tried installing the "10.6" client onto our 10.6.4 XServe and it shows that "Not Supported" I am on the phone with the engineering team, they have told me that ONLY 10.6 is supported, not .1, .2, .3, or .4. Does symantec actually expect people to not upgrade to the latest revision of OS X??? Bad Symantec...Veritas Backup Exec was an amazing product. But like anything else that Symantec has purchased and slapped their label on, they trash it.....
Thanks.  I am unable to find ties between the Issue ID numbers above and the Hotfixes that had been documented previously.  For example, Hotfix 355922 references ETrack 2016866 and 2073430, but neither of these are in the list you provided.  So, I take it that the list of included fixes above is not comprehensive and your statement, "All of the previous and upcoming (i.e. existing hotfixes and SP1) are rolled up in BE 2010 R2" catches the hotfixes not explicitly listed.

So, all hotfixes that existed on the release date of 2010R2 are included.  Got it.

Will there be a Small Business Edition of Backupexec 2010 R2, that allows the Backupexec software to be installed on the non-SBS Windows 2008 server that is running the hyper-visor on which sit the virtualised SBS server/s?

Microsoft give you an extra 2008 Server licence to run on the physical host server, so that the SBS servers can be fully virtualised, yet Symantec have made life very difficult by not allowing Backupexec SBE to be installed on this physical server.  Not having this with previous versions of Backupexec SBE has made life pretty difficult for a lot of my customers.

Hi Simon,

Best bet is to download the BE 2010 R2 SCL and look through that.

Hi Simon,

We have heard requests for this LOUD and CLEAR and now completely support this environment with BE 2010 R2.  We did very specific engineering work in this release to support SBS when either partially or fully virtualized on Hyper-V.  The only catch is that your SBS vm's need to be POWERED ON at time of installation so that when you install the Backup Exec 2010 R2 for Windows Small Business Server we can locate the SBS machines and verify that you are actually installing in an SBS environment.

Please try this out and let us know what you think!

Billy Cashwell
Product Manager, Backup Exec

Sorry to hear about the difficulty that you are experiencing.  Were you trying to install to 10.6 using the Backup Exec 2010 "R2" edition?  If not, this error will be seen.

Billy Cashwell
Product Manager, Backup Exec

Thank you for your reply.

I got my BE 2010 NFR license from Peter Imming, so it's definitely a valid one. However, says it's invalid. So I can't download R2 at the moment.

EDIT: Nevermind, I had to use the download link Peter initially gave me for the 2010 release, the link now leads to the R2 release.
When will ESX 4.1 be supported?

In this article: it states;

"ESX 4.1 is not supported in the most current shipping product version of Backup Exec 2010 R2 at this time."
@rw, ESX 4.1 is already supported in the R2 version. Check out this blog for more details..

Also,  the technote will be updated soon with the right information. Thanks for bringing this to our attention.
Do you have to use BE2010 R2 to back up Exchange 2010 SP1, or can you still use R1?

Hi Korbyn,

NO- R1 will NOT support Exchange 2010 SP1.  Only R2 will support Exchange 2010 SP1.

Hi Billy,

Is BE2010 R1 partially not support Exchange 2010 SP1?
Any plan to release BE2010 service pack for supporting Exchange 2010 SP1?
Do you have the support documents on this?


@ Jack, as Billy indicated in his previous message, please note that R1 will NOT support Exchange 2010 SP1.  Only R2 will support Exchange 2010 SP1.
Does BE 2010 R2 support oracle 11g R2?

@myliyifei, The BE2010 R2 SCL document does not indicate any support for Oracle 11g R2. But will check it out..please stay tuned.

@Swathi Turlapaty, thanks your answer. wait for your message

Confirmation is that Oracle 12g R2 is currently not supported. But the product team is actively working on providing support for it in the near future.
I downloaded the beta RALUS for the Netgear ReadyNAS Pro, but can't get BE 2010 to see it.

Any chance R2 will fix, or possibly 'break' this beta driver (it supposedly works with 2010, but I haven't dug into enough yet. I'd had to dl R2 and discover it ruins any chance of the beta ralus working).

Thank you...

no   Stilll they cant resolve  " Cannot log on to MAPI with the specified credentials " issue !!!!!

What is the OS support for BackupExec 2010R2?  We are running it on a Windows 2003 server, which is approaching end of life.  If we upgrade to Windows Server 2008R2 or to Windows Server 2012, can we still run BE 2010R2 in a supported environment?  We're trying to make the upgrade as simple as possible, so if we can avoid upgrading BE at the same time, that is a plus.

BTW, our tape drive on that server is a Quantum LTO5, running driver version from 2/5/2010 - anyone have any related info about doing the OS upgrade and using that version?

Thanks everyone!

Post your query here