Netbackup Support Material
The NetBackup support materials used to be collected by the nbsupport tool, nowadays that is replaced by the "nbsu" tool, this is available to download at following link. you need to read that link for details of usage.
http://seer.entsupport.symantec.com/docs/303813.htm
The "nbsu" or "nbsupport" tool collects information about the system environment, details of the OS complete with system logs, NBU configuration & logs note these are NOT the diagnostic logs. this tool is often located/placed at :
Windows
Install_Path\veritas\netbackup\bin\support
Unix
/usr/openv/netbackup/bin/support/
The NBU Troubleshooting Guide:
ftp://exftpp.symantec.com/pub/support/products/NetBackup_Enterprise_Server/290230.pdf
provides further information about "nbsu".
NetBackup Diagnostic Material
The NetBackup diagnostic materials are normally the diagnostic logs. These come in 2 forms:
Individual commands and/or procedures
Individual commands and procedures are normally "ah hoc"; however of note is the catalog consistency check tool, "nbcc":
http://seer.entsupport.symantec.com/docs/302902.htm
In general, when diagnostics and/or commands/procedures are requested, then the following process order should be followed:
It should also be noted that NBU failures are often associated with "Exit Error Codes". When such codes are identified, initial investigation should use the Symantec "Status Code" matrix:
http://seer.entsupport.symantec.com/docs/301522.htm
Preferably, these procedures should be carried out (and documented with evidence) prior to problem escalation. I hope this will be helpful to you.
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