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CloudPoint installation errors

Hi all,

I am trying to install CloudPoint 2.0.2.5552 on Ubuntu which is VM. Following this guide:

https://www.veritas.com/content/support/en_US/doc/127987807-127987811-1

and after: Please go to the UI and configure CloudPoint now. Waiting for CloudPoint configuration to complete ................

create user in UI, scripts started to run but with errors:

Configuration Failed. Error Details: Failed to start flexsnap-vic.
Removing all the containers and network created
Checking if a 1.0 release container exists ...
Trying to remove already exited container flexsnap-mongodb
flexsnap-mongodb
Finished removing exited container: flexsnap-mongodb
Trying to remove already exited container flexsnap-rabbitmq
flexsnap-rabbitmq
Finished removing exited container: flexsnap-rabbitmq
Trying to remove already exited container flexsnap-authorization-service
flexsnap-authorization-service
Finished removing exited container: flexsnap-authorization-service
Trying to remove already exited container flexsnap-auth
flexsnap-auth
Finished removing exited container: flexsnap-auth
Trying to remove already exited container flexsnap-licensing
flexsnap-licensing
Finished removing exited container: flexsnap-licensing
Trying to remove already exited container flexsnap-identity-manager-service
flexsnap-identity-manager-service
Finished removing exited container: flexsnap-identity-manager-service
Trying to remove already exited container flexsnap-email-service
flexsnap-email-service
Finished removing exited container: flexsnap-email-service
Trying to remove previously created container flexsnap-api
flexsnap-api
Finished removing previously created container: flexsnap-api
Trying to remove previously created container flexsnap-coordinator
flexsnap-coordinator
Finished removing previously created container: flexsnap-coordinator
Trying to remove previously created container flexsnap-agent
flexsnap-agent
Finished removing previously created container: flexsnap-agent
Trying to remove previously created container flexsnap-scheduler
flexsnap-scheduler
Finished removing previously created container: flexsnap-scheduler
Trying to remove previously created container flexsnap-vic
flexsnap-vic
Finished removing previously created container: flexsnap-vic
Trying to remove previously created container flexsnap-indexingsupervisor
flexsnap-indexingsupervisor
Finished removing previously created container: flexsnap-indexingsupervisor
Trying to remove previously created container flexsnap-telemetry
flexsnap-telemetry
Finished removing previously created container: flexsnap-telemetry
Trying to remove previously created container flexsnap-policy
flexsnap-policy
Finished removing previously created container: flexsnap-policy
Trying to remove previously created container flexsnap-api-1
flexsnap-api-1
Finished removing previously created container: flexsnap-api-1
Trying to remove previously created container flexsnap-api-2
flexsnap-api-2
Finished removing previously created container: flexsnap-api-2
Trying to remove previously created container flexsnap-api-3
flexsnap-api-3
Finished removing previously created container: flexsnap-api-3
Trying to remove previously created container flexsnap-api-4
flexsnap-api-4
Finished removing previously created container: flexsnap-api-4
Trying to remove previously created container flexsnap-api-5
flexsnap-api-5
Finished removing previously created container: flexsnap-api-5
Trying to remove previously created container flexsnap-onhostagent
flexsnap-onhostagent
Finished removing previously created container: flexsnap-onhostagent
The containers flexsnap-cloudpointconsole are running, Do you wish to remove them ? (y/N):
Aborting install.

Choose Y or N UI is unavailable after this step.

Does anybody have any ideas?

4 Replies
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Re: CloudPoint installation errors

Hi @ognjen-123,

Would you be able to provide some more details about your environment and this issue :

- Is this a new setup, or is this an upgrade ? (It looks like an upgrade or a re-install from the output you have attached)
- Is the CloudPoint server on-prem or in the cloud ?
- What version of Ubuntu are you using ? What cloud provider, if any, are you using ?
- Are ports 443 and 5671 open ?

Thanks,
Ash

Highlighted

Re: CloudPoint installation errors

Hi,

thanks for your response and sorry for my late response back.

Problem was because of Ubuntu version actually. It was older than required. Now it works fine. There were some issues also with Docker edition and commands from guide but fixed that succesfully.

Thans again and have a nice day

Highlighted

Re: CloudPoint installation errors

Hey @ognjen-123

Good to hear you were able to fix the issue. You mentioned that you found some issues with documentation, would you be able to point out what was incorrect in the documentations ?

Thanks,
Ash

Highlighted

Re: CloudPoint installation errors

I had this, the mount points were private and not in shared mode.  To check run this

findmnt -o TARGET,PROPAGATION

If you see under / "rootfs" and the subtrees are private, update the fstab with rshared and reboot.

LABEL=/ / ext4 defaults,noatime,rshared 1 1   

you can also run this on the fly, but it won't persist 

mount --make-rshared /