Hi @Sridhar_sri,
Support has looked at this thread and requested that you open a case directly with them, if needed, to ensure that all necessary data is collected, etc. Our internal escalation through Connect is more of an informal process to identify posts that haven't been answered that Tech Support may have additional insight to share with the community. So, if you would mind opening a case for this, much appreciated.
Best,
Kimberley
Community Manager