Backup stopped after upgrade to v. 7.0

[mattiassorman]

Hi!

Our DLO backup have stopped efter upgrade to version 7.0.
The two "Symantec DLO" services are started. 

Any idea where I can start investigate this error?

[ukDavidC]

What do you mean by 'stopped' ? What status does the client show? Are the clients / users enabled in the admin console?

[mattiassorman]

No backups have been done since upgrade.
Clients say "working offline" and "Pending network"

yes, I can se them.

[ukDavidC]

Check the client logs to see what that reports -

Also check the connection policies - do you have any set? Are any of them set to disable the network backup?

Did anything else change, server names, storage location etc. during the upgrade?

[ukDavidC]

Any luck?

[mattiassorman · Accepted solution]

Yes, after upgrade, the DLO agents on client computers was not upgraded.

[topuz]

Hi,

Try try to disable and enable the Clients again from Server.

[Vickeyb]

Please Help I have Installed the DLO client, version 346B06A, on the User,s Laptop. the Icon is in the system tray,but when I right click and select open Desktop Agent it fails to Maxiumise.

This is a windows 7 OS 64Bit, I have changed it to run in Win7 compatiblity.

Thanks

[topuz]

What is the DLO client version 7.0, and is it the same version as the server ?

You can try to push the installation from DLO server directly on the PC using Tools/Install Agents...

[mattiassorman]

Hi again,

I have problem upgrading clients, about 99% of all computers cannot be upgraded remotely från Tools->Install Agents:

Install log:

****************************************************************

11-07-2013,10:55:25 :  Command line: -S

11-07-2013,10:55:25 :  Running in silent mode.

11-07-2013,10:55:25 :  OS requirements met.

11-07-2013,10:55:25 :  MSI Server path found as %systemroot%\system32\msiexec.exe

11-07-2013,10:55:25 :  Expand environment variable returns 32

11-07-2013,10:55:25 :  MSI Server expanded path found as C:\windows\system32\msiexec.exe

11-07-2013,10:55:25 :  Existing MSI Server version is 5.0.7600.16385

11-07-2013,10:55:25 :  Getting package name from the setup.ini file....

11-07-2013,10:55:25 :  Symantec DLO Desktop Agent.msi

11-07-2013,10:55:25 :  It is an Agent Installer Package....

11-07-2013,10:55:25 :  DLO InstallPath: 

11-07-2013,10:55:25 :  MDAC 6.1.7601.17514 is installed on this system.

11-07-2013,10:55:25 :  Starting install...

11-07-2013,10:55:25 :  Language supported = False.

11-07-2013,10:55:25 :  C:\windows\system32\msiexec.exe /i "C:\DLO-C0038F4B3B2C4F399B9884F0D0CF22CB\VxPushDLO\DLOSetup\Symantec DLO Desktop Agent.msi" TRANSFORMS="1033.mst"  /qn DEFAULTMEDIASERVER="XXXXservername" DLODBINSTANCENAME="BKUPEXEC" DLODATABASENAME="DLO" DEFAULTDATABASESERVER="XXXXservername" LAUNCHCLIENT="0" /l*v "C:\Users\TEMPAS~1.001\AppData\Local\Temp\\DLOAgentInstall.log" REBOOT=ReallySuppress

11-07-2013,10:55:42 :  A serious error encountered during installation

Manual installation/uninstall dont work either because the installation is looking for the old MSI package that isnt present no longer.