Communications with the DLO services are down

[smithj]

Hi

I'm getting the following message after installing the DLO 7.0 console on a windows 2008 server.

       Communications with the DLO services are down. Check to see if

       DLO services are running on 'DLOServer'

This happens when I try to launch the console. I am in the process of testing an upgrade from version 7.0 to a newer version and I am trying to install

the DLO 7.0 console on a new separate test server. I have tried the suggestions in the below article and I am still getting the above message

https://support.symantec.com/en_US/article.TECH189096.html

The Symantec DLO services are all running and running with the accounts shown below:

    SQL Server (DLO) - Adminstrator Account

    Symantec DLO Administration Service - Administrator Account

    Symantec DLO Maintenace Service - Local System

Any help is greatly appreciated

Thanks

Jimmy

[VJware]

Does the Administrator account have sysadmin rights ?

Any error in the event viewer ?

[smithj]

Hi VJware

How do I check if the account has sysadmin rights?

Please see attached for event log.

Thanks

Jimmy

[VJware]

Easiest way to check would be via SQL Management Studio.

You could try assigning this right via a cmd:-

sqlcmd.exe -E -S <SERVERNAME>\<INSTANCENAME> -Q "EXEC
sp_addsrvrolemember 'testdomain\DBAdmin1','sysadmin'"

Example

sqlcmd.exe -E -S MachineName\SQLEXPRESS -Q "EXEC
sp_addsrvrolemember 'testdomain\DBAdmin1','sysadmin'"

Lastly, enable remote connections to the SQL instance. Click on Start  - Run and type cliconfg

Do ensure "Named Pipes" and "TCP/IP" protocols are enabled. Restart the services for the changes to take effect.

[smithj]

Hi VJware

I tried your suggestions and it's still the same, see attached

Thanks

Jimmy

[VJware]

If the same event is logged, then possibly sysadmin rights have not been properly assigned. I would recommend to check if it has rightly assigned using SQL Management Studio. This KB will help - https://support.symantec.com/en_US/article.TECH212673.html

If it has been, please enable logging on the DLO server, retry to launch the DLO console and pls attach / pm the log.

[smithj]

Hi VJware

I managed to get this working. I ended up resetting the VM Server completely, adding the account to local Admin group, lowering UAC settings and installing DLO as Run As Admin. It may have been a case that the account I was using wasn't a local Admin.

Thanks as always for your suggestion and assistance

Jimmy