DLO 7.5 Agent Error

[Avo_Carbon_Indi]

Dear All,

After installing Symantec DLO7.5 SP1 agent to client agent through remote install, while open the DLO client it showing some error. Kindly provide solution for this issue.

Regards

Sakthi

[VJware]

This is a generic error. Pls confirm the following:

1) Can this user access the NUDF (Network User Data folder) from this client machine ? If yes, can this user "write" on the NUDF ?

The following sharing and security permissions should be used:

Share Permissions on the root NTFS folder defined as the NUDF

Administrator: Full Control
Everyone: Full Control
 

Security Permissions on the root NTFS folder defined as the NUDF
 

Administrator: Full Control
Everyone: Read and Execute, Read and List Folder Contents
 

Security Permissions on the NTFS sub-folder within the NUDF for the specific user
 

Administrator: Full Control
UserID: Full Control

2) Is this user added in the DLO console under "Users" ?

3) Does launching the DLO Agent using "Run as administrator" help ?

4) On the client machine, browse to the registry at the following paths and verify information such as

32-bit: - HKLM\SOFTWARE\Symantec\Symantec DLO

64-bit - HKLM\SOFTWARE\WoW6432Node\Symantec\Symantec DLO

[kmccann]

In my experience, this message was presented when there was no auto-assign configuration defined for the logging in user.