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DLO 7.5 Deduplication Server Configuration Error

Alessandro_Bert
Level 4

Hi, I'm trying to configure Dedupe Server in DLO 7.5 but after successfull creating the dedupe server when I try to create the Dedup storage I receive the following message: Could not Authenticate User, Do You Want To Retry Y/N. If I click Y the pop up came again.

In event viewer I've found this:

05/23/2013, 11:40:33:048, 8292, 9056, [Error],"WebServerRequest::RunWebRequest: curl error code = 3; curl error message = <url> malformed"

05/23/2013, 11:40:33:049, 8292, 9056, [Error],"CRESTHashStoreProxy::HandleCommonServerError/(ERRORLOGGER): Error Code = 23022; Error Message = Could not connect to server host.

WebService API = closeSession; No. of hash = 0; "

05/23/2013, 11:40:43:693, 8292, 9056, [Error],"WebServerRequest::RunWebRequest: Dedupe server returned an error 20011."

05/23/2013, 11:40:43:694, 8292, 9056, [Error],"CRESTHashStoreProxy::OpenNewSession/(ERRORLOGGER): Error Code = 20011; Error Message = Could not authenticate user.

WebService API = authenticateUser; "

05/23/2013, 11:40:43:696, 8292, 9056, [Error],"CRESTHashStoreServerProxy::AdminLogonToDedupeServer/(ERRORLOGGER): Error Code = 20011; Error Message = Could not authenticate user."

If I try to connetct to dedup server in http i get the mesage. 

StoreSmart Dedupe Server Status: (20159) Active. 

Any idea ?

 

Thanks Alessandro

 

3 REPLIES 3

Colin_Weaver
Moderator
Moderator
Employee Accredited Certified

Please re-post this in the DLO forum - this is the Backup Exec forum.

https://www-secure.symantec.com/connect/backup-and-recovery/forums/desktop-laptop-option

Alessandro_Bert
Level 4

I'm sorry

 

 

Alessandro

VJware
Level 6
Employee Accredited Certified

EDITED*

Moved my reply to the appropriate forum as well.