09-02-2013 01:48 AM
Hi
I deleted 47 users from the DLO Console, which usually takes a considerable amount of time and the console hangs until the delete is finished.
This time after the deletes processed the Console needed to be closed. Now I am unable to restart it. I have restarted te DLO Administration and Maintenance services, I've rebooted the server, but now when I start the console I get the error : Error V-138-57364-16 Operation Aborted.
Any help is greatly appreciated
Thanks
Jimmy
Solved! Go to Solution.
09-02-2013 04:12 AM
09-02-2013 02:44 AM
...are all the DLO services started up on that server?
Thanks!
09-02-2013 02:55 AM
What's the version of DLO ? Does any service stop or crash ?
Lastly, check the registry entries for DLO Database. Pls ensure the instance and db are correctly populated.
09-02-2013 03:39 AM
Hi CraigV
The "Symantec DLO Administration Service" and "Symantec DLO Maintenance Service" services are started. But if I try to restart the "Symantec DLO Administration Service" it fails with a "Error 1053: The service did not respond to the start or control request in a timely fashion"
Thanks
Jimmy
09-02-2013 03:42 AM
Hi VJware
It's version 7.5. if I try to restart the "Symantec DLO Administration Service" it fails with a "Error 1053: The service did not respond to the start or control request in a timely fashion".
What do I need to check for the registry entries? How do I know the instance and db are correctly populated?
Thanks
Jimmy
09-02-2013 03:53 AM
Check the keys under these locations -
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec DLO\DB
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec DLO\AdminService
Need to check if the correct instance , correct database name etc is used or not.
09-02-2013 04:12 AM
09-02-2013 04:40 AM
Hi VJware
Just checked these and they look ok
Thanks
Jimmy
09-02-2013 04:46 AM
Thanks a million CraigV
The first link provided the solution. I killed the dlomaintsvcu.exe process and restarted it
Thanks again
Jimmy
09-02-2013 04:49 AM
Glad it helped!