07-07-2020 08:48 PM - edited 07-07-2020 08:50 PM
Hi,
We recently installed a new IO server but using the wizard to add it, we have the following error
Unable to add the IO Server record to the database.
The Admin Console and IO Server are on the same subnet, the DLO version is 9.3.3
We can't find any clue on the KB or forum.
Please your help with this issue.
Regards
Rafael
07-22-2020 03:14 PM
Hello Rafael,
BOI setup can be tricky. I would recommend calling into support.
Thank you
08-28-2021 04:20 AM - edited 08-28-2021 04:43 AM
We have attempted to use the catalogue and inventory feature of Backup Exec vidmate to see if we can recover any of the data from tape 1.