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DLO IO Server error V-138-5224-55020

rafanto
Level 4

Hi,

We recently installed a new IO server but using the wizard to add it, we have the following error

V-138-5224-55020

Unable to add the IO Server record to the database.

The Admin Console and IO Server are on the same subnet, the DLO version is 9.3.3

We can't  find any clue on the KB or forum.

Please your help with this issue.

Regards

Rafael

 

 

2 REPLIES 2

sdickens
Moderator
Moderator

Hello Rafael,

BOI setup can be tricky.  I would recommend calling into support.

 

Thank you

Kasey00
Level 2

We have attempted to use the catalogue and inventory feature of Backup Exec vidmate to see if we can recover any of the data from tape 1.