DLO agent disabled

[SURA]

After pushing to client machine the agent status is showing as disable 

[VJware]

Try this KB first - http://www.symantec.com/business/support/index?page=content&id=TECH210247

[SURA]

already did all those in KB even then its been disabled

[VJware]

In that case, pls attach the verbose DLOclient.log for the affected client. Use this KB for generating the verbose log - http://www.symantec.com/business/support/index?page=content&id=TECH160219

How many clients are affected ? Is this a new install or an upgrade ?