05-30-2014 12:54 PM
Hello I am trying to use Desktop Laptop Option or DLO for the computers I manage. I have sucessfully updated most of the computers to 7.5.1 which works perfectly however there are some that will not update. They are stuck at 7.5 and when I open the program under the user's profile it shows the splash then closes without ever actually doing anything. I have watched it in the task manager and it opens when the splash screens hits but dies off with the splash screen. I have no idea what to do and I have been looking for a solution for over a month now. If anyone knows anything about this problem please share with me your solution.
05-31-2014 10:56 AM
Hi,
If you have an AV installed, stop and disable it, and then try again.
Thanks!
06-01-2014 10:54 PM
Are you able to launch the client using elevated privileges ?
And have you tried running a repair of the existing version and then updating the client to 7.5.1 ?