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DLO auto close

IGSGuy
Not applicable

Hello I am trying to use Desktop Laptop Option or DLO for the computers I manage. I have sucessfully updated most of the computers to 7.5.1 which works perfectly however there are some that will not update. They are stuck at 7.5 and when I open the program under the user's profile it shows the splash then closes without ever actually doing anything. I have watched it in the task manager and it opens when the splash screens hits but dies off with the splash screen. I have no idea what to do and I have been looking for a solution for over a month now. If anyone knows anything about this problem please share with me your solution.

2 REPLIES 2

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi,

 

If you have an AV installed, stop and disable it, and then try again.

Thanks!

VJware
Level 6
Employee Accredited Certified

Are you able to launch the client using elevated privileges ?

And have you tried running a repair of the existing version and then updating the client to 7.5.1 ?