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DLO desktop agent giving an error information V-138-5224-100

Hi everyone,

I got confuse with DLO backup with BOI feature. I have mapped my edge server to public. Client able to download the installer from Public IP edge server and successfully installed.

However, i run the desktop agent from the client and after few minutes it showing an error with regards to Unable to connect to DLO Administration Server, Failed to load configuration settings, Either you are not connected to the network or the server is not responding. DLO needs to be able to contact the server to perform this action. 

May i know how can i achieve to start the agent? what am i doing wrong since the edge server is accessible to public.

1 Reply

Re: DLO desktop agent giving an error information V-138-5224-100

Steps mentioned in BOI guide should help in this case: https://www.veritas.com/content/support/en_US/doc/DLO_933_BOI_Setup

Thanks and Regards