07-17-2015 01:28 AM
Hi. I have problem with DLO, im install spector aplication in 10 cpu and on 2 computer there was a problem.
DLO not backup C:\Windows folder and i dont know why i get error. I took svrltmgr64 to exclude files in DLO and 1 cpu is fix but another 1 still get this error.
application name causes confusion: DLOClientu.exe, wersja: 7.6.765.9301,
sygnatura czasowa: 0x53c6ff36
module is causing the error: svrltmgr64.dll, wersja: 0.0.0.0,
sygnatura czasowa: 0x5580986a
error id: 0xc0000409
error: 0x0009a671
The process ID is causing the error: 0x1620
Godzina uruchomienia aplikacji powodującej błąd: 0x01d0c04faf06c3dd
application path that triggered the error: C:\Program Files (x86)\Symantec\Symantec DLO\DLO\DLOClientu.exe
module path that triggered the error: C:\Windows\winipbin\svrltmgr64.dll
Unistaling agent deleting all files and folders on local machine not fix the problem.
Deleting all data on console DLO with this agent not fix the problem.
07-17-2015 03:45 AM
Pls log a formal support case for us to analyse the crash dump. Thanks.
Also, does DLO work fine when you uninstall the other monitoring software (the one which installs svrltmgr64.dll ?
07-17-2015 04:03 AM
Pls log a formal support case for us to analyse the crash dump. - i don undetstand ? where can i do this ?
Yes when i uninstall spector, DLO working fine.
07-17-2015 07:31 AM
To log a formal support case see here: Managing your Backup Exec support cases
08-05-2015 01:12 AM
11-17-2015 03:41 AM
Helo i have againt the same problem, but now excluding thinderbird files dont help. Soemone fix this problem ?