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DLO not responding

cinq2
Level 2

Hi. I have problem with DLO, im install spector aplication in 10 cpu and on 2 computer there was a problem.

DLO not backup C:\Windows folder and i dont know why i get error. I took svrltmgr64 to exclude files in DLO and 1 cpu is fix but another 1 still get this error.

 

application name causes confusion: DLOClientu.exe, wersja: 7.6.765.9301,

sygnatura czasowa: 0x53c6ff36

module is causing the error: svrltmgr64.dll, wersja: 0.0.0.0,

sygnatura czasowa: 0x5580986a

error id: 0xc0000409

error: 0x0009a671

The process ID is causing the error: 0x1620

Godzina uruchomienia aplikacji powodującej błąd: 0x01d0c04faf06c3dd

application path that triggered the error: C:\Program Files (x86)\Symantec\Symantec DLO\DLO\DLOClientu.exe

module path that triggered the error: C:\Windows\winipbin\svrltmgr64.dll

 

Unistaling agent deleting all files and folders on local machine not fix the problem.

Deleting all data on console DLO with this agent not fix the problem.

5 REPLIES 5

VJware
Level 6
Employee Accredited Certified

Pls log a formal support case for us to analyse the crash dump. Thanks.

Also, does DLO work fine when you uninstall the other monitoring software (the one which installs svrltmgr64.dll ?

cinq2
Level 2

Pls log a formal support case for us to analyse the crash dump. - i don undetstand ? where can i do this ?

Yes when i uninstall spector, DLO working fine.

lmosla
Level 6

To log a formal support case see here: Managing your Backup Exec support cases

cinq2
Level 2
I fixed the problem by excluding files thunderbird in appdata\local and appdata\roaming. I do not understand just why log pointed to another application that calls the error.

cinq2
Level 2

Helo i have againt the same problem, but now excluding thinderbird files dont help. Soemone fix this problem ?