01-29-2016 10:31 AM
Hi!
I have a problem starting DLO Agent, displays a message:
"there is no email program associated to perform the requested action..."
check the file association is ok.
check register in regedit ok.
Details systems:
Windows 8.1 64bit
DLO 7.5 32bit.
Office 2013 64Bit
In windows 7 or 10, no problems.
your help please...
thanks!
01-29-2016 12:23 PM
...have you made sure this isn't a Windows 8.1 issue?
http://answers.microsoft.com/en-us/windows/forum/windows_8-ecoms/error-there-is-no-email-program-associated/4861b601-05f1-4287-b436-61bbac9708f4?db=5&auth=1
01-31-2016 10:01 PM
Which version of Outlook is installed on this client machine ?
Also, is Outlook set as the Default Email Program ?
02-01-2016 04:12 AM
This problem did not occur previously, begins installing DLO agent get the message. All other applications related to e-mail works properly.
Thank you for your answer.
02-01-2016 04:55 AM
Is DLO 7.5 updated with SP1 ?
Since SP1 introduced support for Outlook 2013.
02-12-2016 10:16 AM
IS DLO 7.5 Build 75096a and i run LiveUdate not found upgrades.
thanks
02-14-2016 10:57 PM
That build is 7.5 and not 7.5 Sp1.
Download SP1 from this link and install it manually - https://www.veritas.com/support/en_US/article.HOWTO85032