Error V-138-5224-1020 while adding user to DLO Console

[smithj]

Hi

I am getting the below error while trying to add a user manually to the DLO Console.

   Error V-138-5224-1020

   Unable to add user domain\username. The system returned the

   following message: 80040e2f

Automated user assignment is also not working, so I was adding users manually. I recently deleted many users, these

are the only changes I've made since it stopped working for all users.

I have also tried updating the XPDLOShareu.dll file as indicated in the below link:

http://www.symantec.com/business/support/index?page=content&id=TECH59003

From this link I am also unable to run the commands to update the DLO database. On my DLO server the XPDLOShareu.dll

is located in the  C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn

folder as opposed to C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn

I'm using DLO version 7.5

Any assistance in helping resolve this issue is greatly appreciated

Thanks

Jimmy

[VJware]

As you mentioned that you had recently deleted many users (assuming the deletion was from the DLO), it could be possible, that these users still exist in the DLO DB.

Would you pls enable debugging at the DLO server using the following KB and either PM/post me the logs. - http://www.symantec.com/business/support/index?page=content&id=TECH51435

[VJware]

For the benefit of others...

We were unable to add new users as they were renamed but the original SID persisted for each user. As DLO keeps track of AD users on SID basis, deleted the old users from the DLO Admin console and then we were able to add the newly renamed users.