cancel
Showing results for 
Search instead for 
Did you mean: 

Failing To Restore User Data

Mr_Dee
Level 2

Hello All,

 

I am using Symantec DLO 7.5 on Windows Server 2008 R2. Backups are completing successfully but the challenge is restores are failing with the error: "Error Reading source file. Deduplication failed."

 

I have tried restoring from the server, alternate computer, restore from the client, using "dlocommandu -emergencyrestore" but still failing to get the data restored. Please help and thanks in advance.

3 REPLIES 3

VJware
Level 6
Employee Accredited Certified

See if these help -

http://www.symantec.com/business/support/index?page=content&id=TECH211231

http://www.symantec.com/business/support/index?page=content&id=TECH216331

Mr_Dee
Level 2

Hi VJware,

 

I followed those links and did what they instructed me to do but I am still getting the same error :(

VJware
Level 6
Employee Accredited Certified

It would be helpful to review verbose logging or better still, would recommend to log a formal support case.