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Fallo en la recuperación en una ubicación alternativa desde la consola DLO 7.6

ndiaz2000
Level 3

Hola

Tengo instalada Symantec DLO 7.6 en un Windows 2012 R2, y al intentar recuperar datos de un usuario en una ruta de red ó ubicación alternativa me da el error que recogen en el siguiente hilo:  http://www.symantec.com/business/support/index?page=content&id=TECH216331&profileURL=https%3A%2F%2Fs...

He verificado la clave de registro FatalExitKey, y aún puesta a 0 (que es el valor recomendado), el error persiste.

Alguna sugerencia?

Gracias por vuestra atención.

 

 

 

 

 

4 REPLIES 4

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...if this registry key is set and you have restarted the DLO console, I'd recommend opening a support case with Symantec to see how they can assist you.

Thanks!

VJware
Level 6
Employee Accredited Certified

Are you able to perform an emergency restore ?

ndiaz2000
Level 3

VJware,

I'm not able to perform an emergency restore. When I tried with the emergency restore utility, it showed "Total Files Recovered = 0"

Thanks

 

VJware
Level 6
Employee Accredited Certified

Would recommend to log a formal support case so that we can have a closer look @ your setup and figure out what's going wrong.