I can't view my Desktop Agent User Interface.

[J_Huggins]

Hi all!

Anyone can help me to my minor problem? I cant view my Desktop Agent User Interface even in my Profile > User Settings > Desktop Agent Display Settings are selected as "Display the complete Interface". What should I do?

Thanks in advance!

Best Regards!

[VJware]

Are you logged in to the Desktop using the same user ?

If yes, do you receive any error while launching the DLO interface ? Is the interface actually running in the system tray ?

If running any AV / UAC, try disabling them.

[J_Huggins]

Yes, I am logged in with the same user and I dont receive any error launching the DLO Interface and yes the interface are running in the system tray.

P.S my DLO SVR are shut down. Only my Desktop are Online.

[VJware]

Any errors/warnings logged in the event viewer (specifically application logs) ?

Are you able to launch the Desktop Agent using Run as Admin ?

[J_Huggins]

There is no error logged in the event viewer. I noticed that every time I shut down my DLOSVR, I cant open my Desktop Agent in system tray. Then I noticed also that every time I open my DLOSVR, I can now open my Desktop Agent in System Tray.

[VJware]

Is the DLO agent configured to run local backups to the DUDF ?

Also, if you are unable to open the DLO agent when the DLO server is down, ideally a pop-up appears stating - Failed to connect to the DLO server. Are errors/warnings suppressed in Profile - User Settings ?

EDIT**

Let me test in my lab setup as well.

[J_Huggins]

How can I configure my DLO Agent?

I'm sorry VJware I am only a newbie in DLO hope you'll understand.

There is no popping-up and appearing any state.

[VJware]

Click on Profile - General tab and is the "Enable desktop user data folder" setting enabled/disabled ?

If this is disabled, then it could explain as to why the DLO Agent is not launching.

If not, can you verify this issue is occuring only for this machine or for others as well ?

[J_Huggins]

Hi!

"Enable desktop user data folder" was enabled, but nothing happens.

Yes, this issue is occured only for this machine.

[VJware]

Pls enable verbose logging on the Agent machine using this KB - https://www.veritas.com/support/en_US/article.TECH160219

Once enabled, exit the DLO Agent from the system tray. Check the Task Manager for any running instance of DLO Change Journal service and end the process. Try launching the DLO Agent.

Collect the logs & post it here as an attachment. Disable the debugging via the registry.

[J_Huggins]

Hi!

I am using VMware for the simulation. I cannot put the files here.

[VJware]

Can you transfer the logs from the VM guest to the host or copy them across ?

[J_Huggins]

I'm sorry but how can I do that? Can you please give me some instruction.

Thanks!