09-07-2017 02:10 AM
09-07-2017 03:42 AM
Hi @Tshepo
I believe that Veritas has moved all of their content from BOX to OneDrive.
It seems that they 'forgot' to update all URLs pointing to BOX.
I suggest you log a call with Veritas Customer Care: customercare@veritas.com
Alternatively, if your company is a registered Veritas partner, the PartnerNet Benefits admin at your company can apply for Eval license on PartnerNet.
09-07-2017 04:15 AM
09-13-2017 01:08 AM
Have you logged a call yet?
I have logged a call and escaled to regional Product Mannagement.
The more calls we log about the issue, the more chance we have that this will be resolved soon.
09-14-2017 11:46 PM
I have the same issue as well. The download link sent to my email is a dead link. Could not install DLO unless we get a working slf file. Have reported to Veritas.
09-14-2017 11:54 PM
The only way that we are going to get this fixed is by logging as many calls to customercare as possible.
Needless to say that I battled for 3 days to get them to understand what the issues was...
You may want to quote my case number: Case# 22313000
@Tshepo - if you don't mind, please share your case# as well?
09-18-2017 12:14 AM
09-21-2017 01:39 AM
Hi,
For now, please use the attached DLO Evaluation Key (file), its Expire date is 7 Oct-2017.
09-21-2017 07:44 AM
Where is this eval key coming from?
Honestly, a 2-week license is really not sufficient.
We need Veritas to fix the URL.
My understanding is that ALL BOX content have been moved to SharePointOnline.
I don't understand why nobody in Veritas cannot share the new URL.
09-22-2017 04:51 AM
Hi Marianne,
Just attached the available Eval key, so that person who is looking for Eval key can continue with the installation and not sure about the new URL, I believe work is in progress, will let you if I get any information about it.
09-25-2017 03:27 AM
Hello,
I have the same problem and I opened a ticket on 13rd of september and after that the support sent me a wrong key, but since my feedback no answer. I have sent three emails to them.
But I cannot imagine how can they solve if we buy this poduct and we have a problem. :( It is not a good start.
Cheers,
Zoltán
09-25-2017 03:45 AM
Hi Friend,
Suggest you to dont go for DLO. I already purchased DLO few months back. Every query i raised take much time to resolve and not getting response.
If we check they are taking DLO not so serousily. Rest product are fine like BackUp Exec. From Years DLO has no changes so far.
Check from your end also and my experience is very bad in DLO however Backup EXEC is working fine with wonderful support everytime.
10-05-2017 12:20 AM - edited 10-06-2017 04:42 AM
Hi All,
Latest DLO Eval key is updated on this link (Its Expire date is 23 Nov 2017)
Attached the DLO Eval key, its expire date is 23 Nov 2017.
10-06-2017 04:18 AM
Is this link correct? because I'm getting DNS server error.
10-06-2017 04:26 AM
Are you a Veritas employee?
Posting internal Veritas links in a public forum?
Is Veritas ever going to get this fixed?
How do you expect to sell DLO with something so basic as a trial license impossible to obtain?
10-06-2017 04:37 AM
Dear All,
I have attached the latest DLO Eval Key, its expire date is 23 Nov 2017.