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Remote Install Error

J_Huggins
Level 6
Partner

Hi all!

While Remote Installation of Agent to Windows 10, an error encountered "Remote Install Error: Credentials not found for Machine" Is there another workarounds aside from these?

  • To run the push install to remote machines, RPC service should be running on both machines.
  • The user who is doing the push installation needs to be part of the domain admin group.
  • This means that both the user that is logged into the DLO Media Server and the account being used to do the push installs.
  • If a firewall is being used the settings need to allow inbound file and printer sharing and inbound remote administration.
  • Group Policy settings should be set as followed:
    • Windows Firewall: Allow inbound file and printer sharing exception (Enabled)
    • Windows Firewall: Allow inbound remote administration exception (Enabled)
  • Ensure that the “Windows Management Instrumentation” and “Remote Registry” services are running on the remote machine and the user has execute permission for “Windows Management Instrumentation” service.

Thanks and Best Regards!

3 REPLIES 3

VJware
Level 6
Employee Accredited Certified

Does a local install of the Agent complete successfully ?

Any AV and/or UAC enabled on the client machine ?

This is quite a generic error. Having a look at a verbose install log will help in determining the cause of failure.

No, even I am not able to to install it also.
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San01
Level 4

Hi,

The issue could be that the DLO Server administrator does not have the required permissions to access Client machines, Ensure that the user performing the push installation needs to be a local administrator on the Client machine.