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Unable to connect to DLO Administration Server when on VPN

James_Walton
Level 4

Hello

All users appear to be affected by this issue. When they connect to our remote VPN, a DLO box pops up after about 1 minute saying "Unable to connect to DLO Administration Server". However if I ping the admin server it responds and if I test the ports (135,139, 445, 3999) with telnet they are open.

What could be the issue please? I don't actually want any backup to take place while users are on the VPN anyway; how can I acheive this please?

Cheers,

James

3 REPLIES 3

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi James, 

Check below and see if any of these are related to your issue:

http://www.symantec.com/docs/TECH137614

http://www.symantec.com/business/support/index?page=content&id=TECH137561

Also make sure all the services are running.

Thanks!

Mike_L_
Level 2

I experienced the same problem.  It was a DNS issue.  As a work around and a way to test it, add a line item to your client computer Host file to map to the server housing the DLO Server.

That fixed the issue for me.

James_Walton
Level 4

That sounds logical, thanks Mike! I'll give that a go and let you know if it solves my problem.