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Desktop and Laptop Option

Discussion Posts

Useful Desktop and Laptop Links

Adminstrator's Guide (EN) 9.5Best PracticesQuick Reference Guide for DLO Installation and ConfigurationInstall PrerequisitesSoftware Compatibility ListHardware Compatibility ListSizing CalculatorQualification Details with Cloud Service Providers (Mic...

klauskresnik by Moderator
Employee Accredited Certified
  • 6 replies
  • 6 kudos

Resolved! Wrong encryption key

Hi Would you be able to let me know a list of possible causes and solutions for the below alert for a user on the DLO Conole? The Desktop Agent computer was configured with an encryption key that is no longer valid.  Any encrypted data stored in the ...

smithj by Level 6
  • 6 replies
  • 0 kudos

want to buy dlo need more info

Hi we are looking at implementing a backup solution for laptops and desktops to work with our existing veeam installation and DLO was mentioned. I now need to know, what is involved in implementing DLO. I see you can download the SW, but what else i...

Resolved! Error when restoring files

Hi I have a user who is getting the below error on the DLO console when trying to restore files: error reading source file. attempt to decrypt with bogus header. Any ideas why this is happening? She has the client installed on 3 different systems and...

smithj by Level 6
  • 4 replies
  • 0 kudos

Resolved! DLO 7.6

Hi,  Does someone know if DLO 7.6 is available and what's new with this version ? Thanks. Ismail.

topuz by Level 4
  • 2 replies
  • 0 kudos

Resolved! Moving DLO 7.5

Hi I want to move the DLO 7.5 to a different server with a new name; what is the best way to do it? DLO database is local and both servers are runnibf Windows 2008R2 All The storage locations will stay the same; they are not local to the old server s...

Resolved! DLO Recover

Hi,   I have a user that was deleted from the Active Directory, long time ago. this user still have the backup DLO folder in the server, and now, I would like to recover a few files. My problem is that if I try to copy a file from the backup folder a...

HPIT by Level 3
  • 2 replies
  • 0 kudos

Resolved! Key Expired Symantec Desktop and Laptop Option

Why I cannot use this KEY??? I regist in 31/10/2013~ ------------------------------------------------------- Thank you for your interest in the Symantec Desktop and Laptop Option. Below are the trialware details you will need to start your evaluation...

fish_wong by Not applicable
  • 3 replies
  • 0 kudos

SYmantec DLO 7.0 reporting error

Hi,   I'm getting below error when I try to generate the report.   "An error occured while running the report 'Last Backup Status by Computer'. Please check that the report file 'DLOlastbackupbymachine_en.rdl' is correctly installed. (0x8000FFFF)   R...

hakimb by Level 2
  • 2 replies
  • 0 kudos

DLO 7.5SP1 Windows.8.1 Issue

Hi, We're running Windows 8.1 and DLO 7.5 SP1 and DLO crashes, DLO crashes with a ntdll.dll error and the DeDupe Engine logs numerours errors. Hash not found Access is denied File encoder is not initialized Out of Memory This happens on two sep...

Benji by Level 3
  • 1 replies
  • 0 kudos

Resolved! Licenciamiento

Estimados Amigos  Soy nuevo en la administracion de Respaldos y estamos usando Symantec Backup Exec 2010 el cual tiene integrada la consola de Desktop and Laptops Options el cual segun yo tenia una licencia para 30 equipos sin embargo me da un mensaj...

Connect DLO clients to new Maintenance Server

Good day all. I have DLO 7.5 with almost 50 Clients. My Maintenance Server just died and now I have this 50 Clients unable to backup their documents. Now I have a new Maintenance Server with DLO 7.5 SP1 and the Question is: How do I connect these 50 ...

nigelg by Level 4
  • 10 replies
  • 3 kudos

Resolved! DLO Quotas

Hi When you set a quota for a user in the DLO Console, say a 5GB quota for Joe Bloggs and Joe uses multiple computers. Does this 5GB quota apply to each computer he uses or is it the quota for all computers combined? Thanks Jimmy

smithj by Level 6
  • 3 replies
  • 0 kudos