We recently purchased discovery accelerator and much to my dismay it has become incredibly urgent to have this product up and running within days due to a legal requirement. I have installed and got this up and running with 0 install issues at all, but now when it's time to create a test case, I hit a brick wall, I can't search at all. There is no search options.
I feel like i've missed something really silly here in the configuration phase.
I've setup a configuration database, a customer database (on a seperate database server to the EV server database) and installed the client. Now when I connect and create a case I see the below.
and running through the install and admin guides seem to just say 'click on case then go to the searching tab....'
I'm really scratching my head trying to figure what i have missed. However, I'm also in the unfortunate position that I have someone telling me that if it's not working in 24 hours, begin a manual export/search/sort of pst files
Any help much appreciated.
Discovery accelerator 8.0SP3
Enterprise vault 8.0SP3
Win 2k8 Standard x64 sp2 on app and database
EV and DA databases are seperate servers.
In setting up my company database, it does find and display all user archives in the Enterprise vault.
Not sure what other info might be needed.
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