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Cannot select or find custodian in DA Client

roaryT
Level 4

HI,

I have successfully synchronised a user in the custodian manager website however when trying to add the user to a search from within a Case in the client I cannot find the user.  He can be added manually in Custodians > New Target but I thought that adding via the website would make it available through the DA Client.

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

So a Target is going to be different from a Custodian, as you can see.

When you click the Targets and Custodian icon in the Search screen what is Contents set to?

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3 REPLIES 3

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

So a Target is going to be different from a Custodian, as you can see.

When you click the Targets and Custodian icon in the Search screen what is Contents set to?

roaryT
Level 4

Hi Tony,

Thanks I see problem but not hot to resolve it. I dont see Custodians or Custodian Groups on the drop down I'm looking for where it enable it.  Do you know?

Thanks,

roaryT
Level 4

This is resolved - restarted the DA service picked up the Custodian options.