11-10-2010 01:32 PM
In some cases when I am running an export from Discovery Accelerator, the log files that generally come with the export are never written even though the job is finished. So I have a few questions:
1 - Has anyone else seen this?
2 - Is there a way to re-run just the logs without running the whole export job again?
I'm currently using 8.0 SP5 but I have seen this issue in SP2 and SP3 as well.
Thanks.
Solved! Go to Solution.
11-11-2010 05:13 AM
I have see this before
try this
Use the following SQL queries to generate export system logs (e.g. .htm, .txt, .xml):
1) Obtain the production id for the case export:
Select *From tblProductionWhere Name = ‘enterthename’
Prior to running the next query verify that the following is true for tblProduction:
The the production ID, the StatusID is 55, the ExportPSTStatus is 92, and the ReportProducedStatus is set to 80. Next, edit the following query to contain the proper path information, casename and run the query.
exec sp_ProductionReportUpdate @ProductionID=8,@Status=82,@
If the logs are not created after the above SQL query has been executed then restart the Enterprise Vault Accelerator Manager Service
11-10-2010 01:40 PM
What product are you referring to? I will put this post in the correct forum for you.
11-10-2010 01:51 PM
I'm referrring to the Enterprise Vault Discovery Accelerator product. Version 8 SP5.
11-10-2010 01:58 PM
Thanks, I have moved this to the Enterprise Vault forum.
Best,
thomas
11-10-2010 08:34 PM
11-11-2010 05:13 AM
I have see this before
try this
Use the following SQL queries to generate export system logs (e.g. .htm, .txt, .xml):
1) Obtain the production id for the case export:
Select *From tblProductionWhere Name = ‘enterthename’
Prior to running the next query verify that the following is true for tblProduction:
The the production ID, the StatusID is 55, the ExportPSTStatus is 92, and the ReportProducedStatus is set to 80. Next, edit the following query to contain the proper path information, casename and run the query.
exec sp_ProductionReportUpdate @ProductionID=8,@Status=82,@
If the logs are not created after the above SQL query has been executed then restart the Enterprise Vault Accelerator Manager Service
11-17-2010 11:44 AM
Mkimler,
Did this solve the issue for you? If yes please mark the solution so the issue can be closed