cancel
Showing results for 
Search instead for 
Did you mean: 

Limitations on Discovery Accelerator without License file

Dead-Data
Level 5
Partner Accredited Certified

Currently installing and configuring Discovery Accelerator, but still awaiting on license file being made available by Symantec.

How far can we get with setting up cases in the meantime? 

It seems that archive synchronisation isn't working as yet.

Admin and Customer databases are in place. Custodians and Target are ready.

Doesn't help that Symantec knowledgebase is down this morning.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Hey Liam,

we are actually processing this for the end customer out of our UK office. They will be squared away shortly.  :)

cheers

View solution in original post

5 REPLIES 5

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

You really can't get anywhere without a license.  I can send you a temp key good until Nov 30th if that will help.  just message me your email.

 

Liam_Finn1
Level 6
Employee Accredited Certified

If you still have not received your key talk with your account rep who can provide you with a temp key but normally once the purchase has been received and processed keys are issued

 

Have you checked if your key is on the licensing portal? It is often posted there once the purchase has been processed

 

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Hey Liam,

we are actually processing this for the end customer out of our UK office. They will be squared away shortly.  :)

cheers

View solution in original post

Liam_Finn1
Level 6
Employee Accredited Certified

Cool Tony cool

Dead-Data
Level 5
Partner Accredited Certified
Yes Tony, thanks for the assistance with this one. Hope your enjoying the Thanksgiving weekend !