The requested item could not be loaded

[Tom_Cai]

well, i said it too soon. the issue is still not resolved and even stranger.

Two other users can retrieve the found emails. But one particular cannot! I even tried from different computers and the result is the same. Something wrong with this particular user account. But all three user accounts have the same roles assigned.

[TonySterling]

So when exactly does this error occur?  What do you click?

[Tom_Cai]

I tried both "Unreviewed (17)" on the left side under the Status and "22 unreviewed items" on the right side under Summary. I clicked the "More information" in the popup error window and got the following:

"

The requested items could not be loaded.

User:        domain\userid
Customer:    2
Server:        localhost
Domain:        Accelerator Client Domain

Stack:

   at Accelerator.Client.Review.ReviewPresenter.ReviewSetLoader_ReviewSetLoadCompleted(Object sender, ReviewSetLoadCompletedEventArgs e)
   at Accelerator.Client.Review.ReviewSetLoader.LoadItemSet_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)

Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.:


Server stack trace:
   at KVS.Accelerator.RBO.RBO_Items.PrivateBuildItemSet(ItemFilterCriteria filterCriteria, Boolean bLockItems, Int32 count, SortOrder[] sortOrders, StackItemsOption stackByOption, Int32& totalItemCount, Boolean& bNoiseWordsInFTSQuery)
   at KVS.Accelerator.RBO.RBO_Items.BuildItemSet(ItemFilterCriteria filterCriteria, Boolean bLockItems, Int32 count, SortOrder[] sortOrders, StackItemsOption stackByOption, Int32& totalItemCount, Boolean& bNoiseWordsInFTSQuery)
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeMethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at KVS.Accelerator.Interfaces.IItemSet.BuildItemSet(ItemFilterCriteria filterCriteria, Boolean bLockItems, Int32 count, SortOrder[] sortOrders, StackItemsOption stackByOption, Int32& totalItemCount, Boolean& bNoiseWordsInFTSQuery)
   at Accelerator.Client.Review.ReviewSetLoader.LoadItemSet_DoWork(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

"

This user and I have exactly same roles assigned. I can retrieve the emails but she couldn't. It appeared that there are corruptions with her account.

[TonySterling]

I notice you say she couldn't, is it resolved now or still an issue?

[Tom_Cai]

Hi Tony, she still couldn't retrieve the emails. I even tried remove her old roles, create and assign a new role to her, but still didn't help. Am I the first one encountered this problem?

[TonySterling]

There is a timeout occurring but it is strange you can access it but she can't.  Could you grab a dtrace of the AcceleratorService on the DA server and recreate the issue?

How to run Dtrace to help diagnose issues with Enterprise Vault

Article: TECH38122

|

Created: 2005-01-01

|

Updated: 2012-01-19

|

Article URL http://www.symantec.com/docs/TECH38122

Also, things to check:

1) Antivirus scanning is set to not scan the C:\Windows\Temp folder or the Vault Service Account's TEMP folder (default location is C:\Documents and Settings\vaultsvc\Local Settings\Temp, where vaultsvc is the Vault Service Account)

2) Authenticated Users has NTFS Full Control on the C:\Windows\Temp folder

[TonySterling · Accepted solution]

JUST FYI..

This was because the UserPreferencesXML was corrupt in the tblUserPreferences.

To have the UserPreferencesXML be recreated we ran this

update tblUserPreferences set UserPreferencesXML = '' where PrincipalID = XX

Now it works.