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Discovery Accelerator

Discussion Posts

Resolved! evbaadmin error - HTTP Error 500.0 - Internal Server Error

Hi all, I'm installing a new test enviroment with Discovery Acelerator is happining the error 500 when I try open the configuration page. Below some lines of IIS trace   ModuleNameIsapiModuleNotification128HttpStatus500HttpReasonInternal Server Error...

tocals by Level 4
Partner Accredited Certified
  • 1166 Views
  • 9 replies
  • 1 kudos

Resolved! Is DA9sp2 supported with EV9sp3?

Is DA9sp2 supported with EV9sp3? I have heard that in EV version 9 that the Accelerator products will function as supported even if the (service pack level) version of EV is higher than the Accelerator version. Can someone confirm this is true and if...

Resolved! Discovery Accelerator web page not opening

Hi, We had Enterprise Vault 7.5 SP5 before we upgraded to 8.0.5 version. We have Enterprise Vault and SQL on MSCS and Discovery Accelerator and UCE in one box and CA in another box. Found we could not upgrade DA directly from 7.5 SP5 to 8.0.5 version...

Resolved! Discovery Accelerator - Hits vs Export Items

I am running Discovery Accelerator and Enterprise Vault v8 SP4.  When doing an Export from the Cases screen we are finding that the number of hits for a search does not equal the number of items exported.  There are no export errors.  In most cases t...

Resolved! To/From User 1 – User 2 Search

To/From User 1 – User 2 I need to run a search that will pull emails that were only sent to or from user 1 and user 2.  When creating the search, no matter which way I try to add the users to the search, I don’t get email just between the two users. ...

pjanosz by Level 2
  • 264 Views
  • 3 replies
  • 0 kudos

Resolved! DA search question

So I was asked a couple questions by a paralegal about the button "Include Items already in review" and wanted to make sure my understanding of the answer was correct. I guess I don't understand why it would not capture items if they are already in r...

Vikes_2 by Level 6
  • 267 Views
  • 4 replies
  • 0 kudos

Resolved! DA custodian issue after 8.0 upgrade

Hello, We just upgraded from 7.5 to 8.0 and when we attempt to add a user to the custodians or in address manager we get an error that the user exists but we cannot find them anywhere, I am guessing that they were part of older cases prior to upgradi...

Vikes_2 by Level 6
  • 332 Views
  • 6 replies
  • 0 kudos

Resolved! Instance rights issue

I need to setup a number of users with the DA Client. I've configured their case role but they get the "you do not have permission to access the instance "xyz"  error message. Does anyone know what the minimum access permissions are that a user needs...

Bobc by Level 4
  • 192 Views
  • 4 replies
  • 0 kudos

Resolved! Discovery Accelerator - Custodian Manager Question

Hello, I am running DA 8 SP3.  Is anyone using Activity Directory synchronization for custodians?  Are you syncing the entire directory?  Also, when searching if a custodian is chosen will both the email address and display name be searched for that ...

Resolved! Search using DA, multiple DA and EV sites

It's been a while since I got this question but the same question have now come up again. If I remember correctly it is possible to create one case spanning multiple seperate DA installations. But I can't find any info about it in the documentation s...

FreKac2 by Level 6
Partner Accredited Certified
  • 327 Views
  • 3 replies
  • 0 kudos

Resolved! Searching with DA and 'medium' indexing

Hi I have a client with EV9 exchange archiving and they have been using the 'medium' indexing since it's installation a year or so ago. They now have a need to undertake a thorough search of all their archives for particular information and ha...

KeirL by Level 6
Partner
  • 89 Views
  • 1 replies
  • 0 kudos

Resolved! Searching with Discovery Accelerator

Hi I have a client with EV9 exchange archiving and they have been using the 'medium' indexing since it's installation a year or so ago. They now have a need to undertake a thorough search of all their archives for particular information and have boug...

KeirL by Level 6
Partner
  • 122 Views
  • 2 replies
  • 0 kudos

Resolved! DA Attachment Name Search

Thank you in advance for any assistance! EV and DA are v9 All I need to perform is a search that looks for attachment names that have, for example, "ABC" in the file name. I've referenced these two links and cannot get any DA hits on my search attemp...

Resolved! Discovery Accelerator Boolean Search Support

Hello, I am running EV8 SP4 and DA8 SP4.  Analytics is not configured. Is it possible to find all items in the archive where subject or content contain (cat or dog) and ball? In SQL I would do the following: SELECT * FROM petshop p WHERE (p.animal ...