02-25-2012 09:09 AM
Hi all, I'm installing a new test enviroment with Discovery Acelerator is happining the error 500 when I try open the configuration page.
Below some lines of IIS trace
ModuleName | IsapiModule |
---|---|
Notification | 128 |
HttpStatus | 500 |
HttpReason | Internal Server Error |
HttpSubStatus | 0 |
ErrorCode | 2147942593 |
ConfigExceptionInfo | |
Notification | EXECUTE_REQUEST_HANDLER |
ErrorCode | %1 is not a valid Win32 application. (0x800700c1) |
Solved! Go to Solution.
03-28-2012 01:29 PM
EVNoob isn't the original poster, he was just sharing with the OP how he resolved a similar issue.
Anyhoo, this should fix the issue:
Article:TECH174292 | | | Created: 2011-11-13 | | | Updated: 2013-02-05 | | | Article URL http://www.symantec.com/docs/TECH174292 |
02-25-2012 02:46 PM
What version of EV and DA?
What is the OS of the DA server?
Is EV seperate from DA or are they on the same server?
Does the Accelerator Admin service start? Are there errors in the EV application log?
02-25-2012 03:38 PM
Hi Tony, thanks for our interest
What version of EV and DA?
10.0
What is the OS of the DA server?
2008 R2 Enterprise
Is EV seperate from DA or are they on the same server?
same server (test enviromnent)
Does the Accelerator Admin service start? Are there errors in the EV application log?
All services started, no application logs errors
Others EV applications pools in IIS are working without problems, only DA is presenting problems.
02-25-2012 06:49 PM
So when you go to http://localhost/ EVBAAdmin you get the 500 error or is it web site not found?
Are you logged in as the VSA? Did you do the install as VSA?
You might want to look at the Troubleshooting section of the Install guide. It has some helpful steps.
03-15-2012 06:31 PM
Have you look at this?
http://www.symantec.com/business/support/index?page=content&id=TECH142617
03-25-2012 08:04 PM
I found there was an extra handler mapping (AFAIK), in my case it was AboMapperCustom-53843. There was another identically configured one that was named AboMapperCustom-53842. Since the error I received when opening the website referenced the AboMapperCustom-53843 entry, I removed it. I could then open the site without the 500.0 error. Hope that helps.
03-28-2012 12:15 PM
If that resolved the issue, i.e. removing the etxra handler mapping, please mark your last email as the solution, so the thread gets acknowledged as resolved. Also if you would care to post the steps taken to remove theextra mapping, the community would benefit from that too. Thanks!
03-28-2012 01:29 PM
EVNoob isn't the original poster, he was just sharing with the OP how he resolved a similar issue.
Anyhoo, this should fix the issue:
Article:TECH174292 | | | Created: 2011-11-13 | | | Updated: 2013-02-05 | | | Article URL http://www.symantec.com/docs/TECH174292 |
03-28-2012 03:03 PM
Thanks Tony. I did not catch that.
04-23-2012 10:00 AM
Some tips
Load software with the vault account
make sure authenticated users have full control win/temp and win ms .net folders
(may have to take ownership)
make sure with Win 2008 server UAC off-win firewall off
make sure the iis 6 is loaded along with 7
make sure after install, it created the EVBAADMIN web site
see if you can open from there
otherwise load "Fiddler" web debugger -will help solve the mystery