Backup & Recovery

Are you looking for an easier way to get logs uploaded so you can get your issue resolved as fast as possible? We understand that transferring logs to Technical Support Engineers has been a customer pain point in the past and we’ve addressed this with a new utility called nbcplogs. Nbcplogs will handle the copying, compression, and transferring of logs – all with one easy command.
 
Using the Titan ID assigned to your support case run the following commands (we'll use 123-123-123 in place of the actual one you would get from support):
 
On UNIX-like systems:
% cd /usr/openv/netbackup/bin/support
% nbcplogs -f 123-123-123
 
On Windows:
Start->Run->Type "cmd"->Press Enter
C:\> cd C:\Program Files\VERITAS\NetBackup\bin\support
C:\> nbcplogs -f 123-123-123
 
It’s just that simple!
 
That command will gather all log files it can find for the last 24 hours on the system it is run on and FTP them to Technical Support.
 
Just want a specific time frame? Try this (where -s is the start time and -e is the end time) for January 15th at 11:00 pm to January 16th at 4:00 am:
 
% nbcplogs -s 01/15/2010-23:00 -e 01/16/2010-04:00 -f 123-123-123
 
For anyone that wants even more fine tuning, start here:
 
% nbcplogs --help
 
 
So that's easy, but what logs does it actually get?  Here's a list:
 
* NetBackup Legacy Logs
* NetBackup VxUL (Unified) Logs
* NetBackup OpsCenter Logs
* NetBackup Puredisk Logs
* Windows Event Logs (Application, System, Security)
* PBX Logs
* NetBackup Database Logs
* NetBackup Database Error Logs
* NetBackup Database Trylogs
* Vault Session Logs
* Volume Manager Debug Logs
* VxMS Logs

You can get nbcplogs from this document or from the following TechNote:
http://seer.entsupport.symantec.com/docs/343774.htm


Comments
Thank You Dustin. This is extremely helpful information.
How does it compare with NetBackup Support Utility (NBSU)?
http://seer.entsupport.symantec.com/docs/338509.htm
The nbcplogs utility copies/uploads logs only, it does not gather diagnostic information from the host like nbsu.

Most enterprises use FTP Proxies.  Are there plans to accomodate special parameters required to FTP using proxies?

Specifically FTP Proxies and not some kind of HTTP Proxy?

I agree with Perry.  I did try to start an idea in this forum.

https://www-secure.symantec.com/connect/idea/modify-nbcplogs-support-ftp-proxy-details-be-passed-parameters

In my case, we use an ftp proxy and require the following the parameters to be passed in the session.

USER %u@%h %s
PASS %p
ACCT %w

or in a more readable format

USER FTP-Username <at> FTP-Server Proxy-User
PASS FTP-Password
ACCT Proxy-Password