How can i get technical support?

[krasi1]

Dealer told me, that i can contact some online technical support. In PDF i received there is a number RTSM ID / Support ID that must be entered when i need support. I'm entering it here https://mysupport.symantec.com/verifyaccount.html .

This is the only place i find on the site. Are you providing support for your products people? I'm trying to connect you for more then a week with no success. No contact mails, no access to you. I'm running out of time and customer wants to return licences.

[Thomas_K · Accepted solution]

You can contact support by phone, see the support page for phone numbers for your region.

http://www.symantec.com/business/support/contact_techsupp_static.jsp

If you still have issues getting support, call our Customer Care for assistance - http://www.symantec.com/business/support/assistance_care.jsp

And don't forget you can get help with you product issues right here in the Connect Forums.

https://www-secure.symantec.com/connect/

Let me know if you have any questions.

Best,

Thomas

[krasi1]

I've tried to get some help here.

https://www-secure.symantec.com/connect/forums/cannot-install-sep-because-it-not-recodnize-hardware#comment-6262691

[Thomas_K]

I commented and moved that post to the Endpoint Protection forum for better exposure.

Thanks,

Thomas